Streams.AI by PanTerra

Score8.1 out of 10

147 Reviews and Ratings

About Streams.AI

About Streams.AI

What is Streams.AI by PanTerra?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

Categories & Use Cases

Media

Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaboration, and file-sharing suite.

Screenshot of the AppDesigner. PanTerra can set up the platform before deployment, but turnkey tools are also available to do more with its open API.

Screenshot of the analytics and reporting dashboards. These offer access to customizable analytic performance data available for the life of an open account.

Screenshot of PanTerra IP Phones, which feature safeguards like TLS, HTTPS certificates, call server redundancy, and SRTP for voice security. They also include mobile security options such as device lockout and admin tools for quick reassignment.

1 / 4

Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaboration, and file-sharing suite.

Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.6
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.5
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.7

Mobile app for Android
Android app
Category average: 8.7
Team messaging
Team members can send each other messages.
Category average: 8.7
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 7.9

Pros

Comprehensive unified communications platform
Reliable cloud-based phone system with portability and app access
Supports remote work with privacy for work-related calls

Cons

Significant issues and delays reported during the onboarding process
Complex and non-intuitive user interface, especially for non-technical users
Difficulties accessing certain features, like invoices, requiring extra steps

Aneesa Shahid

Customer Service Rep in Customer Service at Margaritaville At Sea (201-500 employees)

Use Cases and Deployment Scope

My organization uses Streams.AI by PanTerra as the phone system to run our call center. They system works well only issue is it takes a while to load when left idle for a while. You have to wait for it to reload before you can do anything or change your status. Everything else work perfectly fine.

Pros

Takes Voicemail
Shows caller ID
Allows you to place guest on hold
Conference Calling

Cons

to be able to do a warm transfer without having to stay on the line
When chatting with other agent in Streams.AI by PanTerra the notice should be quieter
The pop-up box that allows u to answer call should not be able to be cover by other applications that are open.

Return on Investment

resolving our guest issues
more reliability

Usability

Other Software Used

Kapture CX, Outlook4Gmail, Microsoft SharePoint

Verified User

Employee in Finance and Accounting (11-50 employees)

Use Cases and Deployment Scope

We use Pan Terra to send faxes to our clients. It is quick, easy and efficient. We love this program because the privacy aspect. We send out financial statements, as well as personal information. All of this is protected. The program also logs all incoming and outgoing calls, which is usual information to have.

Pros

Faxes are sent and received in a timely manner.
Information is protected and kept private.
Helps keep a log of calls, especially incoming which is beneficial for us.

Cons

While the faxes run smoothly, they sometimes take a while to go through. Things tend to lag.
There isn't a built-in live chat if you have a question.
Sometimes I have to call support to work through things instead of figuring it out on my own.

Return on Investment

Pan Terra is a great tool for us to send legal documents to institutions.
We send items to private and federal institutions efficiently and professionally. We spend less time and money sending items this way than with FedEx.
Pan Terra is more secure and efficient at getting the information where it needs to go. We don't have to worry about it getting lost in delivery. This saves us time and money.

Usability

Verified User

Consultant in Engineering (11-50 employees)

Use Cases and Deployment Scope

We started using Streams for a reliable calling system that we could take on the go since it uses an app and can be directly relayed to your cell phone while being called at your work number. This has been very useful for those of us who work from home and allows us to keep personal numbers private but at the same time still being able to receive calls while at home.

Pros

Relaying calls
User friendly app
Reliable connection

Cons

Increased customization for contacts
Improved logistics features
Improved ease of use for non-technical users

Return on Investment

Reliable for relaying calls
Improved workflow
Improved client interaction

Usability

Verified User

Employee in Sales (51-200 employees)

Use Cases and Deployment Scope

Streams.AI by PanTerra operates our phone system so we can efficiently manage calls and voicemails. Streams.AI by PanTerra is also integrated with our computer system so it works wherever you need it to. It's very convenient to have a phone system that is so interconnected across different devices, especially if you're on the move.

Pros

It works
Integrated to email
Integrated to computer
Functional anywhere

Cons

Easier to manage voice mail
Faster
Easier login

Return on Investment

Reliability
Organization
Funcitonality

Usability

Verified User

Executive in Finance and Accounting (11-50 employees)

Use Cases and Deployment Scope

We use Streams for all of our phone needs for our offices in our nonprofit. It routes all our calls effectively and provide interoffice intercom communication. Most useful is the feature that sends our voicemails to our outlook inboxes so if we're working remote or offsite we recieve all voicemails timely.