Streams.AI by PanTerra

Score8.2 out of 10

144 Reviews and Ratings

About Streams.AI

About Streams.AI

What is Streams.AI by PanTerra?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

Categories & Use Cases

Media

Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaboration, and file-sharing suite.

Screenshot of the AppDesigner. PanTerra can set up the platform before deployment, but turnkey tools are also available to do more with its open API.

Screenshot of the analytics and reporting dashboards. These offer access to customizable analytic performance data available for the life of an open account.

Screenshot of PanTerra IP Phones, which feature safeguards like TLS, HTTPS certificates, call server redundancy, and SRTP for voice security. They also include mobile security options such as device lockout and admin tools for quick reassignment.

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Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaboration, and file-sharing suite.

Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.5
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.5
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6

Team messaging
Team members can send each other messages.
Category average: 8.6
Mobile app for Android
Android app
Category average: 8.6
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 7.8

Verified User

Employee in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Streams.AI by PanTerra operates our phone system so we can efficiently manage calls and voicemails. Streams.AI by PanTerra is also integrated with our computer system so it works wherever you need it to. It's very convenient to have a phone system that is so interconnected across different devices, especially if you're on the move.

Pros

It works
Integrated to email
Integrated to computer
Functional anywhere

Cons

Easier to manage voice mail
Faster
Easier login

Return on Investment

Reliability
Organization
Funcitonality

Usability

Verified User

Executive in Finance and Accounting (11-50 employees employees)

Use Cases and Deployment Scope

We use Streams for all of our phone needs for our offices in our nonprofit. It routes all our calls effectively and provide interoffice intercom communication. Most useful is the feature that sends our voicemails to our outlook inboxes so if we're working remote or offsite we recieve all voicemails timely.

Pros

email voicemail
interoffice intercom
call transfer

Cons

password reset is difficult

Return on Investment

easy of use
clarity

Usability

Verified User

Manager in Human Resources (1-10 employees employees)

Use Cases and Deployment Scope

telephone VOIP

Pros

nice staff

Cons

poor follow up
poor issue resolution
restrictive and high priced plans

Return on Investment

Only platform I am aware of currently
would leave if another solution found

Usability

Connie Jones

Office Coordinator at Central United Methodist Church (1-10 employees employees)

Use Cases and Deployment Scope

We are a church/non profit and we've had the PanTerra Networks System for 3 years. I've been here for 2 years and the system and features have been pretty easy to use. I like the voicemail to email feature. They offer us an affordable service and I think that is the biggest benefit because the monthly cost is very affordable.

Pros

Call Transfers
Voice Recording Quality and Delivery
Easy to Use Automation System/Auto Attendant

Cons

I don't like having to login to download invoices

Return on Investment

Affordable Pricing
Consistent Pricing

Usability

Verified User

Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use 85 phone lines from PanTerra Networks in 8 offices. We started using it a year ago. First of all, in my experience, their onboarding process is extremely slow, and the assigned tech for us was awful. I felt that he ignored our emails and phone calls. Even if he answered, he knows less. The charge starts on the contract day, and the porting takes a couple of weeks to a month. I feel like we have to pay the first month's fee for nothing. The sales guy will give some credit as if we get free months, but since they take so long to transport everything and provision the numbers and extensions, the free months do not mean anything. They give us Yealink phones, but the software integrations are bad, and we can not use the full functions of Yealink phones. Overall, I personally feel that, this company is awful, and we will change the provider as soon as the 3-year contract is over.

Cons

We are not able to use some of Yealink phone functions. change them
We are suppose to be able to answer a phone that is ringing in other desk even if mine is not ringing with Yealink phones, but I was told no.

Return on Investment

Phone voice quality goes bad often(our network is fine)
They provide us equipment(Phones) but they, in my experience, do not want to do troubleshooting. they just give us a link for Yealink support team