PaperTrail Reviews

10 Ratings
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Score 8.5 out of 100

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Reviews (1-5 of 5)

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February 27, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We used PaperTrail with Heroku to see our apps logs.
  • Save and show logs, from several apps, at the same time if you want.
  • Customization to group and direct filter logs.
  • Quickly and easy search logs.
  • Only the last two days of logs are available to search in the online app with the free version, but you can download the oldest logs.
It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
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February 23, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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My organization uses PaperTrail to collect logs from our micro-services. It is easy for engineers to debug issues with PaperTrail when they can use correlation IDs to access all of the logs for a request across different services in one console. Occasionally, we use PaperTrail to create alerts for certain log events.
  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.
  • It is hard to search for all of the contexts that occur around a query. I've had to download logs from PaperTrail and use grep.
  • Live tailing is fine, but searching old logs can be very slow.
  • PaperTrail does not offer any analytics features.
PaperTrail is great for collecting logs from several auto-scaling micro-services. It is fully-managed and inexpensive. It will allow you to view all of the logs associated with a request across all services in one place. PaperTrail even allows you to create simple alerts for log events. PaperTrail is not ideal if you need advanced search or analytics capabilities.
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April 16, 2018
Joshua Dickson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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PaperTrail serves a really important function for us: consolidated logging. As applications get more complicated and move to multiple VMs, it can get progressively harder to figure out where problems are occurring. One of the best ways to fix this is to get logs automatically transmitted out of our VMs and into a holistic view. PaperTrail does that for us.
  • UI Tools are Real Time: Pulling up a logging trace means having a view that will reload in near-real-time
  • PaperTrail works with existing, open-source logging software; all we need to do is drop it into our projects and point the URLs to PaperTrail
  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies
The functionality that PaperTrail gives you is very important, but there are so many other offerings in the space that it's hard to advocate for PaperTrail over other options. One of the large problems with it is it's a one-off offering, and we need to use it in tandem with other systems.
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March 26, 2018
Tyler Longren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our application logs and server system logs are sent to Papertrail. We use various libraries for sending logs and alerts from applications. Servers are all sending logs via rsyslog.
  • Makes keeping similar types of logs together. ie: app vs server
  • Searching logs is extremely easy. Finding what you're looking for is extremely easy.
  • Setting up new applications or servers is extremely simple as well.
  • I'd like to see their free tier offer a longer period for retaining logs.
  • Some UI updates would be good, it hasn't changed visually since I started using it 5 years ago.
If you've got lots of logs to manage, you'll enjoy Papertrail and find it quite useful. It's great for searching logs too, particularly helpful when doing an incident response to potential security breaches.
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March 22, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PaperTrail to provide cloud logging for several web apps and services, particularly those running on Heroku where PaperTrail is a convenient plugin. In development, PaperTrail helps us build and debug faster. In production, PaperTrail is a reliable tool for storing, managing, and viewing logs across all of our applications.
  • Powerful and intuitive search syntax
  • Instant, super-easy setup
  • Free plan is very useful for development. Paid plans are very reasonably priced.
  • Easily interface with PaperTrail through browser, CLI, or API
  • PaperTrail could improve how they handle hitting plan limits
There are probably more advanced logging services, however for our needs PaperTrail is more than sufficient. We started using PaperTrail just to keep a record of our logs, and slowly began to use more features. However, we've barely scratched the surface when it comes to alerting capabilities, advanced searches, API, etc.
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What is PaperTrail?

PaperTrail is a document management software offering from Egis Software. It includes features such as storage and retrieval find any document instantly and routing and workflow streamline processes with automated routing and a rule-based workflow.
Categories:  Document Management