April 16, 2018
Score 5 out of 10
Overall Satisfaction with PaperTrail
PaperTrail serves a really important function for us: consolidated logging. As applications get more complicated and move to multiple VMs, it can get progressively harder to figure out where problems are occurring. One of the best ways to fix this is to get logs automatically transmitted out of our VMs and into a holistic view. PaperTrail does that for us.
- UI Tools are Real Time: Pulling up a logging trace means having a view that will reload in near-real-time
- PaperTrail works with existing, open-source logging software; all we need to do is drop it into our projects and point the URLs to PaperTrail
- Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
- While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
- Pricing plans are not all that competitive with newer offerings with other companies
- PaperTrail saves developers ($$$) a lot of time trying to track down where errors occured; rather than needing to SSH into machines and view error logs, all error logs for certain applications are available in one view
While there are a number of entries in the space, PaperTrail offers a great product. Their per/GB pricing is competitive with others. It's also very easy to get into projects and teams, and automating setup is very simple. It's also very easy to set up archiving to other long-term data storage solutions, like S3.
The functionality that PaperTrail gives you is very important, but there are so many other offerings in the space that it's hard to advocate for PaperTrail over other options. One of the large problems with it is it's a one-off offering, and we need to use it in tandem with other systems.