TrustRadius: an HG Insights company
Back to Overview
PaperTrail Logo

PaperTrail Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for PaperTrail are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast and Easy to Use: Users have consistently praised PaperTrail as a cloud-based log management tool that is fast and easy to use. Many reviewers have mentioned that they appreciate the simplicity and effectiveness of PaperTrail in managing logs, making it a seamless experience for them.

Customized Tags and Labels: The ability to create customized tags and labels has been highly valued by users as it enhances the efficiency of document management. Several reviewers have highlighted how this feature allows them to organize and categorize their logs effectively, making it easier to find specific information when needed.

Automation and Workflow Processes: Users appreciate the automation and workflow processes offered by PaperTrail. Numerous reviewers have expressed their satisfaction with the automated features provided by PaperTrail, which streamline their log management tasks. This functionality saves time and effort for users, allowing them to focus on other important aspects of their work.

Reviews

5 Reviews

PaperTrail, the app to save our apps logs

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We used PaperTrail with Heroku to see our apps logs.

Pros

  • Save and show logs, from several apps, at the same time if you want.
  • Customization to group and direct filter logs.
  • Quickly and easy search logs.

Cons

  • Only the last two days of logs are available to search in the online app with the free version, but you can download the oldest logs.

Likelihood to Recommend

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.

VU
Verified User
Engineer in Engineering (1-10 employees)
Vetted Review
PaperTrail
2 years of experience

An Adequate Log Aggregator

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

My organization uses PaperTrail to collect logs from our micro-services. It is easy for engineers to debug issues with PaperTrail when they can use correlation IDs to access all of the logs for a request across different services in one console. Occasionally, we use PaperTrail to create alerts for certain log events.

Pros

  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.

Cons

  • It is hard to search for all of the contexts that occur around a query. I've had to download logs from PaperTrail and use grep.
  • Live tailing is fine, but searching old logs can be very slow.
  • PaperTrail does not offer any analytics features.

Likelihood to Recommend

PaperTrail is great for collecting logs from several auto-scaling micro-services. It is fully-managed and inexpensive. It will allow you to view all of the logs associated with a request across all services in one place. PaperTrail even allows you to create simple alerts for log events. PaperTrail is not ideal if you need advanced search or analytics capabilities.

VU
Verified User
Engineer in Engineering (11-50 employees)
Vetted Review
PaperTrail
3 years of experience

PaperTrail review!

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

PaperTrail serves a really important function for us: consolidated logging. As applications get more complicated and move to multiple VMs, it can get progressively harder to figure out where problems are occurring. One of the best ways to fix this is to get logs automatically transmitted out of our VMs and into a holistic view. PaperTrail does that for us.

Pros

  • UI Tools are Real Time: Pulling up a logging trace means having a view that will reload in near-real-time
  • PaperTrail works with existing, open-source logging software; all we need to do is drop it into our projects and point the URLs to PaperTrail

Cons

  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies

Likelihood to Recommend

The functionality that PaperTrail gives you is very important, but there are so many other offerings in the space that it's hard to advocate for PaperTrail over other options. One of the large problems with it is it's a one-off offering, and we need to use it in tandem with other systems.

JD
Joshua Dickson
Director of Engineering in Engineering at NorthOut (51-200 employees)
Vetted Review
PaperTrail
3 years of experience
View profile

Easy Log Management and Search

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our application logs and server system logs are sent to Papertrail. We use various libraries for sending logs and alerts from applications. Servers are all sending logs via rsyslog.

Pros

  • Makes keeping similar types of logs together. ie: app vs server
  • Searching logs is extremely easy. Finding what you're looking for is extremely easy.
  • Setting up new applications or servers is extremely simple as well.

Cons

  • I'd like to see their free tier offer a longer period for retaining logs.
  • Some UI updates would be good, it hasn't changed visually since I started using it 5 years ago.

Likelihood to Recommend

If you've got lots of logs to manage, you'll enjoy Papertrail and find it quite useful. It's great for searching logs too, particularly helpful when doing an incident response to potential security breaches.

TL
Tyler Longren
Wordpress Developer in Information Technology at Saltech Systems (1-10 employees)
Vetted Review
PaperTrail
3 years of experience
View profile

PaperTrail is an effortless cloud-logging solution

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use PaperTrail to provide cloud logging for several web apps and services, particularly those running on Heroku where PaperTrail is a convenient plugin. In development, PaperTrail helps us build and debug faster. In production, PaperTrail is a reliable tool for storing, managing, and viewing logs across all of our applications.

Pros

  • Powerful and intuitive search syntax
  • Instant, super-easy setup
  • Free plan is very useful for development. Paid plans are very reasonably priced.
  • Easily interface with PaperTrail through browser, CLI, or API

Cons

  • PaperTrail could improve how they handle hitting plan limits

Likelihood to Recommend

There are probably more advanced logging services, however for our needs PaperTrail is more than sufficient. We started using PaperTrail just to keep a record of our logs, and slowly began to use more features. However, we've barely scratched the surface when it comes to alerting capabilities, advanced searches, API, etc.

VU
Verified User
Engineer in Engineering (1-10 employees)
Vetted Review
PaperTrail
5 years of experience