Good basic software but needs improvement.
Use Cases and Deployment Scope
Pros
- Keeping an accurate database of parishioners is easy with ParishSOFT.
- ParishSOFT accounting is user friendly and intuitive.
- Printing parishioner contribution statements is quick and easy, and customizable.
Cons
- A recent change makes entering account numbers more difficult because you have to type the entire number rather than getting prompts from the first number(s).
- The ability to generate custom reports would be a great improvement.
- Customer service is really lacking, unless you want to pay for personal training.
- Exporting to Excel is a great feature, but it needs ALOT of work to make it truly functional. Too many blank columns and rows are inserted that have to be dealt with before you can actually use the data in Excel.
Return on Investment
- During one major upgrade to the offering module, we lost a lot of productivity because the changes had not been tested. Until the bugs were fixed, which took several weeks, we had to pay for additional help to get routine tasks completed.
- We completely lost all integrity of our parishioner postings one year because of a "glitch" that ParishSOFT would not support fixing unless we paid an hourly rate...even though the error was on their part.
