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Payline Data Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Payline Data are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use Structure: Users have consistently found the structure of Payline to be very user-friendly. Several reviewers have stated that navigating through the platform is intuitive and straightforward, making it easy for them to manage their transactions efficiently.

Competitive Rates and Solutions: Many users appreciate that Payline offers competitive rates and a wide range of solutions tailored to businesses of different sizes. Numerous reviewers have mentioned that these competitive rates allow them to save money while still receiving high-quality payment processing services from Payline.

Excellent Customer Service: Reviewers have praised Payline for its excellent customer service. Multiple users have highlighted their positive experiences with the company's customer support team, describing them as responsive, helpful, and willing to go above and beyond to meet their needs. The fact that the support team consists of real people who speak English has been particularly appreciated by some customers.

Reviews

1 Review

Easy to set up, great customer service!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Payline Data is being used for all our credit card payment processing. We have integrated their API with our site so that the client has a seamless experience with our company.

Pros

  • Payline Data has a great gateway and interface. Most credit card processors use a third party gateway to process payments. I liked that Payline had their own and therefore I didn't have to pay another company additional money. So this saves me money. To be honest it is a good tactical marketing advantage for them as well. If I need to log in and see transactions I log in to their site. The company that I used to work before used the third party, so I can't even remember their name as I rarely visited their site.
  • At first, their gateway interface was very blah. It did the trick, but it was so plain and frankly, it was ugly. They redesigned it several months ago and it looks a lot better now. Very easy to use as well.
  • Their API was very easy to set up. I did have a few questions about it and I was able to get very quick help.
  • They quickly set up my account. This was very important to me. I had tried to contact several credit card processors and had to wait for several of them to return my call. I immediately got a hold of Payline and they had the account set up quickly.

Cons

  • I only have one complaint and it is a very simple one and probably easy to fix. But I receive a daily email from them that has my automatic subscription charges that were done early that morning. It shows a summary of the charges and the declines. The declines show a detailed description of what transaction was declined. But the successful charges are not listed. I wish it would list the successful charges as well.
  • The only other thing I wish is, I wish they were free :). But of course, they need to make money. With that being said, I think they are cheaper than some of the ones I have used before. Especially since I use their gateway and don't pay additional gateway fees.

Likelihood to Recommend

For medium, to large companies, I have recommended Payline Data.

ST
Stan Thompson
CEO in Information Technology at Top Edge Services LLC (1-10 employees)
Vetted Review
Payline Data
3 years of experience
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