TrustRadius Insights
PaySafe has helped some users solve problems related to online payments, providing a competitive merchant option with reasonable rates. …
Overview
What is Paysafe?
Paysafe is a global payment platform that provides merchants with reliable, safe and secure payment processing solutions for both online and in-person transactions. With Paysafe, over 500,000 sales outlets in 41 countries can accept payments from their customers using multiple currencies through a single...
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Pricing
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What is Paysafe?
Paysafe (formerly Optimal Payments) is a payment gateway software from the company of the same name in London.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Hereya with a short demo at the premises of Paysafe Bulgaria
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Product Details
- About
- Tech Details
What is Paysafe?
Paysafe is a global payment platform that provides merchants with reliable, safe and secure payment processing solutions for both online and in-person transactions. With Paysafe, over 500,000 sales outlets in 41 countries can accept payments from their customers using multiple currencies through a single platform. The software manages digital wallets, card issuing, and online or mobile-based money transactions while being compliant with PCI regulations.
One of the key features of Paysafe is that it replaces credit card numbers with tokens to reduce the risk of card data breaches during PAN-related transactions. Additionally, the software offers users an option of recurring billing, client profile management & micro payments to improve customer experience on the platform. To manage all activities seamlessly, paysafe provides a web-based virtual terminal that allows real-time monitoring of all transactions helping merchants manage risk and prevent fraud.
Overall, this business software solution was designed to allow businesses to accept orders via phone or mail and route them through website or mobile apps while ensuring safety in terms of complying with PCI DDS requirements. Paysafe also provides merchant organizations regular reports on insights into the latest things happening within the payment business technology space along with success stories keeping them updated about trends in their industry.
Paysafe Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PaySafe has helped some users solve problems related to online payments, providing a competitive merchant option with reasonable rates. These users have found switching to PaySafe's system to be beneficial, allowing them to save time and accept more secure payments. For some, it has also provided a way to buy from other countries, making it a useful tool for international transactions.
However, the experiences of users have been mixed. Some have had positive experiences using PaySafe to pay for their phone or other purchases. On the other hand, others have had terrible experiences with the company's practices which they describe as deceptive, dishonest, and unprofessional. They complain about hidden and increasing fees and poor communication, which has resulted in charges for services they never received. Additionally, canceling accounts can be challenging without being charged cancellation fees and monthly fees for remaining months on their contract.But overall, users continue to find PaySafe helpful for their businesses despite some negative reviews.
Easy Navigation: Multiple users have found the backend office of Paysafe easy to navigate, making it more user-friendly than other similar platforms.
Convenient Payment Methods: Many reviewers appreciate that Paysafe offers a variety of payment methods for companies of different sizes. Users can easily link their accounts and change their coins to Skrill and Neteller.
Great Customer Service: Several users have praised Paysafe's customer service team for responding quickly to tickets submitted by customers. Additionally, the platform's chargebacks management feature is great, and users can get any data they may need through its good user interface.
Integration Issues: Some users have reported missing data and the need for manual reconciliation due to integration issues with other applications such as Jotform.
Poor Customer Support: Many reviewers have complained that customer support is unresponsive, and technical issues are not resolved satisfactorily.
High Fees: A significant number of users feel that Paysafe's fees are high and sometimes predatory, with longer than expected transfer times.