Skip to main content
TrustRadius
Paytronix Customer Experience Platform

Paytronix Customer Experience Platform

Overview

What is Paytronix Customer Experience Platform?

Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as…

Read more
Recent Reviews

TrustRadius Insights

Paytronix CXP offers a comprehensive set of tools that help businesses engage with their customers and improve their loyalty programs. …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Paytronix Customer Experience Platform?

Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.paytronix.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

3 people also want pricing

Alternatives Pricing

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting…

What is Growave?

Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.

Return to navigation

Product Details

What is Paytronix Customer Experience Platform?

Paytronix provides Digital Customer Engagement Solutions for restaurants, convenience stores, and retailers who seek to develop lasting relationships with their guests. For over 20 years, Paytronix has offered its Guest Engagement Platform that incorporates individual components of customer engagement into a single platform. Paytronix unifies Gift Card, Payments, Loyalty Programs, CRM, Online Ordering, Mobile Apps and Reporting into a technology platform equipped with Artificial Intelligence capabilities, so retailers have their guest engagement programs integrated into a single-source solution. This enables Paytronix clients to deliver consistent experiences, sophisticated campaigns by segments, and tailored 1:1 messaging. Paytronix helps customers to better engage their guests and create stronger brand preferences, and currently boasts users among 1,800 brands.

Paytronix Customer Experience Platform Features

  • Supported: Online Ordering
  • Supported: Loyalty Program
  • Supported: Gift Card Program
  • Supported: Payments
  • Supported: CRM
  • Supported: Artificial Intelligence
  • Supported: Marketing Automation
  • Supported: Mobile Experience
  • Supported: Subscriptions
  • Supported: Customer Insights

Paytronix Customer Experience Platform Video

Paytronix Customer Experience Platform Competitors

Paytronix Customer Experience Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States of America, Canada, United Kingdom
Supported LanguagesEnglish
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Paytronix CXP offers a comprehensive set of tools that help businesses engage with their customers and improve their loyalty programs. Customers can now receive personalized content related to their purchase history and buying cycle, which helps them feel valued and understood. The software has proven to be easy to use, and it comes with reliable customer support. This has been a game-changer for businesses that were struggling to connect with their customers on a more personal level.

One of the most significant benefits of Paytronix is the ability it gives businesses to track and measure loyalty activity at a much higher level. This allows businesses to make more informed decisions when launching, maintaining, upgrading, or enhancing their loyalty programs. Additionally, the software provides insights into guests' activity that can help businesses analyze how well their campaigns are working and what areas they need to focus on improving. Overall, Paytronix CXP offers an all-in-one solution that makes it easy for businesses to launch, execute and evaluate campaigns with ease, making it a valuable tool for businesses in today's competitive market.

User-Friendly: The majority of users have praised Paytronix for its user-friendliness, describing it as simple and easy to navigate. Many have appreciated the intuitive design that has made day-to-day tasks effortless.

Comprehensive Solution: Several reviewers have commended Paytronix's comprehensive solution, which covers everything from A to Z lifecycle marketing experience. They've been impressed with the platform's visibility and services that make it a one-stop-shop for all their needs.

Helpful Support: Multiple users have reported receiving helpful support from Paytronix representatives, who are eager to help them achieve their business goals through the platform. They appreciate the data-supported recommendations offered by the team that could enhance their loyalty program.

Confusing Interface: Some users have found the user interface of Paytronix to be confusing and not very user-friendly. They suggest that improvements could be made to make it more intuitive.

Poor Customer Support: A number of reviewers have expressed dissatisfaction with the customer support service provided by Paytronix, stating that it is not very quick or effective. This has been a significant drawback for some users who require prompt assistance.

Difficulty in Implementation: Several users have experienced challenges when implementing Paytronix, particularly in migrating old data and installing the software into their POS system. They feel that this process should be made easier by providing more intimate knowledge of their POS by Paytronix's support staff.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Lacey Davidson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Not only do we use Paytronix for our gift cards, but also for our amazing Reward Card program for our customers. Gift cards help secure sales for future dates. They are easy to use, load, and track for our customers. Our Rewards program not only benefits our customers but also our community with our Give Back Program for the local food bank. Reward cards build loyal customers for us.
  • Online agency for customers
  • Excellent web services for administration
  • Detailed customer service reports
  • Fraud detection
  • Number of reports available
  • Customer service available
  • Building reports could be easier
  • Integration with some systems can be tricky
  • Account filters for reports
  • Could be better at outreach to customers
Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.
  • Loyalty Program
  • Gift Card Program
  • Customer Retention
  • Customer Outreach
  • Helps us establish customer loyalty for those new to the area
  • Assists in building sales for the next quarter with gift card promotions we run
  • Brand loyalty
Return to navigation