Overview
What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Online Ordering has never been easier!
Honest OLo review from a multi-unit, fast-casual restaurant concept.
the best
Constructive Feedback.
OLO review.
Overall great platform. A few additional tools or capabilities would take this platform to the next level.
Yolo with Olo because it is the only Online Ordering platform you need
Olo for the win!
Olo review
Olo for the win!
Olo is a one stop platform for restaurants and caterers looking to expand their online business.
Integration and Control - LOVE IT
Simple for your casual to fine dining chain review
For us, is more of updated on issues OLO needs to …
Life before OLO was ringing tablets everywhere
That which is forced upon you is never good.
Awards
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Pricing
What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is ChowNow?
ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olo?
Olo Features
- Supported: Food Delivery Management
- Supported: Restaurant Payment Solution (Olo Pay)
- Supported: Online Ordering
Olo Screenshots
Olo Integrations
- Attentive.AI
- PAR Brink POS
- Grubhub for Restaurants
- KEA
- Koala
- LevelUp, now part of Grubhub Enterprise
- MomentFeed
- Aloha Cloud
- Onfleet
- POSitouch now part of SkyTab
- Paytronix Customer Experience Platform
- Punchh
- RPOWER POS
- RADAR
- Revel Systems
- SessionM
- Spendgo
- Tattle
- Toast Point of Sale
- Tray.io
- Worldpay from FIS
- Yext
- Yumpingo
- Emma by Marigold
- mParticle
- Allset
- Bikky
- Cartwheel
- DeliverLogic
- DoorDash
- Elavon Converge Payment Gateway
- FoxMetrics
- GetSwift
- LS Central
- Personica Engage
- SevenRooms
- Yelp for Restaurants
- MUI X
- Sift Digital Trust & Safety Suite
- Wisely by Olo
- appetize
- Fiserv
- microsale
- Otis
- Ovation
- pdq pos
- Ritual
- SMG
Olo Competitors
Olo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States of America, Canada |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(60)Community Insights
- Business Problems Solved
Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.
Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.
The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.
However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.
Attribute Ratings
Reviews
(1-25 of 36)Online Ordering has never been easier!
- Order Throttling
- Availability of products
- Managing Store Hours
- How to adjust order throttling
- Accessing the customer dashboard when inputting new orders
- Cleaning up the customer database (multiple customer profile with the same information)
Honest OLo review from a multi-unit, fast-casual restaurant concept.
- Reliable system.
- Great reporting.
- Willingness to listen to customer feedback.
- Onboarding process can be complicated and time consuming.
- There are infrequent API issues with the 3rd party DSPs.
- Building out a group ordering and catering platform for non full service restaurants.
the best
- All in one place/ easy to use
- send email notifcations on changes to orders
- sends changes when online is not working.
- turn of easier
- let us know big orders earlier
- Change synic system better.
Constructive Feedback.
- Olo handles e-mails really well when we need some support for a technical issue.
- Easy to locate orders for a customer.
- Olo is good when requesting a new delivery.
- Transfer orders from store to store.
- Modify existing orders and send to POS again with the correct order.
- Process refunds with third party deliveries.
OLO review.
- Throttling.
- Sending tickets to the kitchen.
- Website is easy to navigate.
- Fraudulent credit card usage.
- Throttling is difficult for some to understand.
- 86ing items can be a little difficult to navigate.
Overall great platform. A few additional tools or capabilities would take this platform to the next level.
- Refund capabilities
- Order look up capabilities
- Amount of order history stored
- Inability to remove items from platform while setting a duration for the removal of said items.
- Lack of notification for larger orders being placed prior to print time.
- Location management
- Services management
- Menu management
- User management could be better
- Menu management works but isn't easy
- Reporting is antiquated but data is available
Olo for the win!
- Provides information in a simplistic and non confusing way
- Never has any issues or is “down”
- Phenomenal customer support for any issues you do encounter
- Just a personal preference but the color scheme could be better
Olo review
- Notifications alert
- Easy to navigate
- Fast load times
- First time user friendly
- None
Olo for the win!
- Streamlines orders
- Easy to use
- Easy to manage from the back end
- Some descriptions (ie: "rails") don't always make sense. Use of simpler, more detailed descriptors would be good.
- More visibility into data on the front end
Olo is a one stop platform for restaurants and caterers looking to expand their online business.
- Provides good customer service through both the account managers and their support desk
- Provides a great online platform and payment interface
- Always innovating and adding new features
- Open to new feature requests that expand the functionality of their platform
- Multi channel control of users of associated company concepts. The ability to quickly add a user to multiple separate company channels.
- Ability to edit pending future orders for date/time/notes
- More detailed explanations of each function under the "roles" created for users in user management.
Integration and Control - LOVE IT
- Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
- If there are issues with our equipment, Olo is quick to respond and get us back online.
- Maybe having an option to provide sticky printer paper to our busy restaurant managers on an autoship basis.
Simple for your casual to fine dining chain review
For us, is more of updated on issues OLO needs to resolve, even thought they are few of these issues there is urgency on our end especially from the POS communication to OLO.
- Communication
- Account Manager response
- Helpdesk response
- Menu management
- development team
- Dispatch
- Menu filtering
- Menu recognition
- Menu filtering by virtual and B&M locations
Life before OLO was ringing tablets everywhere
- Connection
- Speed
- Accuracy
- If we need to adjust the subtotal, it would be nice to have the option to subtract or remove an item from the subtotal and not manually insert a price. Sometimes guests just want a refund for a single item.
That which is forced upon you is never good.
- Shows orders
- Prints to a wide range of printers
- Even prints to the cheap cheap printers
- Better controls on the tablet for temporary shutdowns
- Allow more menu control
- Don't allow Virtual Dining Concepts to limit their users on your program.
OLO is my favorite!
- Integrate 3rd party platforms into POS
- set up our store on Charleys.com
- hard to set up rails
- hard to set store hours
- lead time to set up new stores keeps getting longer
- I would like them to make it so after a store is set up to our specifications, it can be used as a template. They keep missing stuff when setting up new stores.
NCR Silver Fast Casual Using OlO
- POS Integrtaion
- 3rd Party Delivery Integration
- Ease of use back end
- Multiple split payments for group orders
- Getting brand admins to utilize more of their features
- Accounting for third party more easy to understand how fees and such go through
Olo is a fantastic product that delivers.
- Routes orders efficiently.
- Has great tools to search for past orders.
- Routes orders to 3rd party delivery.
- Easy refund options.
- I'd love an app for my phone that works as well as the browser version.
Olo is A-OK
- Monitoring open orders
- Rails Analytics
- Managing Dispatch settings
- Tracking on=line sales in real time
- Order ID Search
- Send a e-mail of disabled stores as a reminder to check on status
- Send an e-mail of 86d product in a particular location to check on status
- Send an email if a location isn't able to receive orders
Olo is easy and user friendly.
- It details very well the items guests are ordering.
- Easy to add items.
- Good transfer from olo to our pos system.
- Very user friendly.
- Tax exempt at order level and be able to pay for.
- When the guest call to place an Olo order the manager should be able to place one as a manager. Have to go through more steps than necessary and have to add a lot of info.
Olo - For all your online ordering needs!
- Very fast at receiving and orders.
- Allows for easy refunds for guest transactions.
- Allows us to turn on and off certain items if need be.
- Menu editing is a little tedious.
- Not allowing to set time limits according to the flow of the restaurant.
Great Software for order simplification.
- Integrations.
- Ease of Use.
- Innovation.
- Account Build-out time.
- N/a
Great at what it is designed for
- places orders
- give accurate infor
- easy to navigate
- i am happy with it
- Its easy to learn
Easy Breezy.
- Maximize ordering.
- Takes the need of answering phone calls.
- No need to store credit card info internally.
- Moving orders from location to location.
- Maps of customer base.
- Customer reporting i.e Lapse reports.
Olo is the solution you're looking for!
- Customer Service
- New product development and promotion
- Decision making based on empirical data
- Customer surveys
- Communication between departments
- Follow-up on Google Ordering
- Better connection and communication between third party vendors