Impactful assets from an easy and thorough process.
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We use PeerSpot to help with our Voice of the Customer projects by acquiring user reviews. These reviews then get turned into marketing and sales enablement content on our website, emails, and social media posts.
Pros
- Thorough outreach to collect reviews.
- In-depth phone interview which may pull more info that web forms.
- Good customer support.
Cons
- Missing an easier-to-collect method, e.g., web forms for those who don't want to speak on the phone.
- Quote finder web browser extension.
Likelihood to Recommend
PeerSpot is well suited for organizations looking to get in-depth reviews from their customers/users. The phone interviews are a great way for the interviewer to dig deeper and pull more info than the reviewer may post on their own.
Vetted Review
2 years of experience