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MemberClicks

Score6.1 out of 10

14 Reviews and Ratings

What is MemberClicks?

MemberClicks in Atlanta offers what the company describes as a complete end-to-end AMS, including member database and both application and renewal process document generation and automation.

Categories & Use Cases

Product Demos

Who Buys & Uses MemberClicks

MemberClicks Reviews

What users are saying about MemberClicks.
View all MemberClicks reviews

Loyal Customer Departure for what I think is Plummeting Service, Functionality, Relationship

Elizabeth WoodcockView profile
Founder in Corporate at Patient Access Collaborative (1-10 employees)

Use Cases and Deployment Scope

MemberClicks serves as our association management software - database, events, and listserv.

Pros

  • Our members loved the listserv function, although searchability was limited

Cons

  • Terms, conditions and pricing changed with limited notice
  • Customer service was untimely
  • No client relationship, despite purporting to have one

Most Important Features

  • Membership database
  • Repository of resources
  • Listserv

Return on Investment

  • Return on investment has been negative ($6,500 in additional, unexpected expenses) during final year

Increase your member engagement 2x with MemberClicks

Incentivized
Verified User
Manager in Product Management (51-200 employees)

Use Cases and Deployment Scope

We used MemberClicks in one of our public speaking groups to help ease out membership management and plan our events in a more effective manner. Certainly the tool stood tall to it's promise and we've conducted many events with this tool. It can even manage payments seamlessly removing all the hassle of traditional options.

Pros

  • Membership renewal
  • Event ticketing
  • Payments

Cons

  • UI could be improved
  • Not all payment methods are supported
  • Cross-sharing of tickets can be improved

Most Important Features

  • Auto renewal of membership
  • Event invoicing
  • Payments

Return on Investment

  • Achieve higher renewal rates
  • Reduce the hassle of payment collection
  • Standardization of ticketing process

Alternatives Considered

Google Drive

Other Software Used

Google Drive, WhatsApp Business, DocSend, from Dropbox

MemberClicks is Great for Associations

Incentivized
Elaine TruesdaleView profile
Founder in Corporate at Association of Natural Hair Care Professionals (1-10 employees)

Pros

  • MemberClicks does an excellent job at managing our memberships. It collects payments, sends out reminders, updates member status based on payments.
  • We also use MemberClicks for invoicing for special services. Through Memberclicks we can produce, track, and receive payments for invoices.
  • Our MemberClicks website is easy to manage. We can add pages, blogs, events, and announcements easily.
  • The contact center works well for contacting individuals or groups via email.

Cons

  • Memberclick would be better with email sequencing capabilities
  • SMS messaging would also be a nice addition to the platform
  • Eventbrite data collection would be great. ANHC Pro uses Eventbrite instead of the built-in event management system because of Eventbrite markets to a wider audience.

Return on Investment

  • We were able to increase sales by nearly 100% in one year, more than covering our investment.

Alternatives Considered

Wild Apricot and HubSpot

Other Software Used

Eventbrite, PayPal Payments, MailChimp, QuickBooks Self-Employed, 1&1

Usability

Small World, Big Impact

Todd Fuhrman
Association Management System Analyst in Marketing at AORN (51-200 employees)

Pros

  • Design of your community through the admin panel is very easy to pick up. Drag and drop functionality on the site admin allows you to make quick changes to your community on the fly. Easy to modify the look and feel of the site and keep pace with the changing needs of our membership.
  • The platform is updated on an ongoing basis with new exciting functionality added with each release.
  • The mobile version of the platform is very easy to use and looks great on all devices and operating systems.
  • Feedback on enhancements to the platform are taken very seriously and often suggestions from customers end up on the roadmap for the platform for future enhancements.

Cons

  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.

Return on Investment

  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.

Integrity, Competence, Reliability

Jeffrey Montegut
Manager, Digital Platforms in Marketing at American Cancer Society (1001-5000 employees)

Pros

  • A flexible, configurable platform that can be managed and updated without a requirement for technical skills.
  • Drag and drop, point and click update site administration.
  • A platform that is updated frequently with new features and capabilities (about once a month).
  • A broad, comprehensive feature set.
  • A platform that works in multiple languages.
  • Consulting before and during development phase. Ongoing consulting and strategic planning after product launch.
  • Product roadmapping is clear and well thought out. Good communication about what is coming and how it can be used in our community.
  • Senior management is very accessible and knowledgeable about the product and the industry. Attends and contributes to strategy conversations.

Cons

  • Not much to say in this section. Anything that the product doesn't currently do is quickly identified and prioritized appropriately on their road map.
  • Chat room functionality doesn't exist yet, but has been placed on roadmap.
  • Instant messaging between users doesn't exist yet, but is roadmapped.
  • We're unable to run a couple of specific reports, based on what's available in the reporting tool. There's a workaround that our community administrator can perform that is a little more time consuming.

Return on Investment

  • Our community has had more than 100,000 interactions within the first 7 months of launching - and the product has been stable.
  • Small World Labs even contributes to the conversations in the community by participating with our community members and moderating, when necessary.
  • Our community experiences a high level of knowledge sharing (one of our goals), and is resulting in more informed and creative volunteers.