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Phone.com Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Phone.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Phone.com, a reliable and solid phone service, has helped businesses of all sizes with various use cases. For instance, it has assisted businesses in transitioning from personal phone numbers to professional business phone numbers, allowing them to project a more professional image to clients and customers. Users have found Phone.com to be a powerful tool for both home and business use, offering advanced features that cater to different needs. The ability to use virtual phone numbers has been particularly beneficial for businesses with multiple local numbers around the world, enabling them to streamline their communication processes effectively.

Phone.com also offers cost-saving advantages by providing low-cost international calling options. This feature has proven invaluable for users who need to communicate with family members or colleagues in different countries without breaking the bank. Additionally, the service has helped businesses save money by eliminating the need for additional devices like fax machines and reducing paper waste.

The simplicity and manageability of Phone.com's phone system have made it a go-to choice for users on the go. Its mobile app allows for easy configuration of settings, call forwarding, and voicemail management. This level of accessibility has improved communication with customers and increased availability for clients.

Phone.com's customer support team is highly praised for their helpfulness, contributing to an overall great customer experience. Businesses have reported successfully deploying Phone.com to address various challenges such as cost savings, customization, availability, and scalability. It caters well to small to midsize businesses that require an affordable and customizable VoIP service.

Moreover, Phone.com's features have proved beneficial for remote work scenarios. Employees can answer calls on their cell phones using Phone.com, ensuring they are reachable without any personal cell phone bill issues. Setting up multiple extensions is easily done for contractors, further enhancing flexibility in collaborative work environments.

In summary, Phone.com has showcased its value across multiple industries as a versatile communication solution. Its range of features and benefits encompass improving professionalism, cost savings, enhanced accessibility, and increased customization. Whether it's setting up customer support phone numbers, facilitating long-distance communication, or providing a comprehensive phone system for on-the-go users, Phone.com has proven to be a reliable and valuable choice for businesses seeking efficient and affordable communication solutions.

Reviews

2 Reviews

Phone.com is perfect for my small business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Phone.com for all our employees for our local number and our toll free number. It's extremely useful because we literally pay less than $20 per phone line and can easily be synced to our phone. This saves us thousands of dollars compared to other companies. In addition, their customer live chat support is amazing. They set everything up for us, including queue calling, voicemail and hold music.

Pros

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable

Cons

  • Nothing is needed - best phone company out there

Likelihood to Recommend

Phone.com is perfect for small businesses and any business going remote.

Phone.com is where you need your phones ringing!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use, sell and maintain phone.com for ourselves and our clients. We are a phone.com partner and have successfully deployed the service and hardware to over 15 sites so far this year. It is generally used by entire organizations VS being used in specific departments. It has addressed many business problems such as cost, availability, customization, and scalability. Being a partner gets us priority support and phone.com stands behind us during any issues.

Pros

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection

Cons

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Likelihood to Recommend

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.