Podium

Podium (formerly Repdrive) is a lead management and customer-communications platform for local businesses. It centralizes customer conversations and lead activity across text messaging, web chat, phone calls, email, reviews, and payment requests.

• Lead capture and follow-up: Podium collects inquiries from messaging channels and web chat, organizes them in a shared inbox, and supports scheduled and automated follow-up.
• AI-assisted conversations: The platform’s AI tools can respond to customer inquiries, qualify leads, route conversations by intent, schedule appointments, and re-engage inactive contacts. Podium Inbox
• Shared communications: Teams can manage text messages, calls, notes, reviews, and other customer interactions in a unified conversation history. Internal mentions support handoffs and collaboration.
• Contacts: Podium includes contact-management functions for maintaining customer and lead information.
• Review management: Businesses can request, monitor, and respond to customer reviews.
• Campaigns: Teams can send targeted text-message campaigns to customer contacts.
• Payments: Podium supports payment requests sent by text, invoicing links, recurring payments, card-reader hardware, and Tap to Pay on supported mobile devices. Podium Payments
• Mobile access: The mobile application lets teams message customers, place and receive calls, request reviews, and collect payments from supported smartphones.

• Audience: Local businesses and customer-facing teams in automotive, home services, retail, and health and wellness.
• Use cases: Capturing website inquiries, following up with sales leads, scheduling appointments, managing customer messaging, requesting reviews, and collecting payments.

• Communication channels: Text, web chat, phone calls, email, and review interactions.
• Lead tools: Shared inbox, contact records, automated follow-up, intent routing, and appointment scheduling.
• Payments: Text-to-pay links, recurring payments, mobile Tap to Pay, and card-reader support.
• Access: Web and mobile applications.