Power Diary Reviews and Ratings

Use Cases and Deployment Scope

As a long term customer of Power Diary, I would say their management of the latest data breach has been awful and frankly lazy.Whilst the director says to the media:"Our priority is the security and trust of our customers and their patients," he said.As a customer I would say my the security and trust of myself and my clients is failing.Repeatedly I have asked Power Diary to contact the affected customers, and issue their apology directly to clients of my healthcare business and repeatedly, in my experience, I have been met by excuses, shouldering of responsibility onto me, and a lot of covering their [...] and, in my opinion, not much actual effort towards restoring trust or the relationship.This is on the back of an ongoing issue where their stripe integration causes my clients to be unable to book online, with support responses going cold in the water and left unresponded to while the issue persists with numerous clients unable to use the booking interface successfully.With a busy practice, it is very difficult to find time to email each and ever affected client to secure bookings because of the failure of their system, and to ask me to pick up their slack in this latest development, in my opinion, speaks volumes about the attitudes and culture of the team.Unfortunately it's very difficult for me to just up and leave Power Diary, due to the large volume of clients and locations and data hosted there for my practice but I urge anyone considering them to look elsewhere and, in my opinion, save yourself a whole lot of headaches when you should be focusing on your business.

Likelihood to Recommend

Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need.

In my experience, they have even gone so far as to label constructive feedback as being an attack on their character.

To me, not professional at all.

Use Cases and Deployment Scope

The way it streamlines my business, where I can do everything from sending forms out to clients to fill out in their own time. How the telehealth can keep me connected and I can still be creative with my own logos.

Likelihood to Recommend

I have a lot of friends who are psychs and they need something like Power Diary.

Use Cases and Deployment Scope

I have been in private practice (sole trader) for just over 3 months and am in the process of building my client load. I am a member of the Australian Counselling Association, and they recommended Power Diary. I was seeking a software management system that guaranteed secure storage of client records and protected client privacy. I also researched other systems and read their privacy policies and Power Diary's privacy policy provided me with reassurance that client records are safe, secure and private, so when I go through the informed consent process with clients, I feel confident about telling them that their records are kept private and confidential.

I use Power Diary to store client records, schedule appointments, invoice clients, add admin/case notes etc.

I am currently trying to keep costs down whilst I am building my practice and Power Diary offered 50% off their monthly fees for 6 months which has been helpful. I can also choose which services (e.g. SMS reminders, credit card payments) I can afford to utilise at the moment and as my practice grows I have the option of utilising these services to save myself time and money. I appreciate having the option to choose.

Likelihood to Recommend

The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place

and compliance with relevant legislative and regulatory requirements. Data is

encrypted, and two factor authentication is required to access the system.

I can't think of any scenarios where it would be less appropriate to use.