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Pushpay Reviews and Ratings

Rating: 6.5 out of 10
Score
6.5 out of 10

Community insights

TrustRadius Insights for Pushpay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplicity and Ease of Use: Users find Pushpay to be simple and easy to navigate across multiple devices. The user-friendly design and intuitive interface allow users to make donations quickly without any frustration.

Convenience of Online Giving: Pushpay offers a range of giving options, including credit card or bank account payments, as well as the ability to set up recurring donations. Users appreciate the convenience of mobile giving and the option to support charitable organizations through Pushpay's platform.

Ability to Track Giving History: Both users and volunteer admins find Pushpay's platform user-friendly. They value the ease of tracking giving and payment history, making it convenient for them. Additionally, returning givers can donate in less than 60 seconds, while distributing and accessing giving statements is hassle-free.

Reviews

3 Reviews

In my opinion, Find a different platform!

Rating: 1 out of 10

Use Cases and Deployment Scope

We have used Pushpay for our donor giving management platform for ~8 years. They process all of our general and designated giving payments as well as our registration income for various events put on by our youth, kids, and adult ministry groups. They also manage your donor giving records for year-end receipts.

Pros

  • Robust platform
  • Known name

Cons

  • COST!
  • Customer service
  • Elimination of contracts

Likelihood to Recommend

In my experience, when it was time to move on to a new giving system, Pushpay was incredibly inflexible to work with. Because they operate on an annual contract basis, it made timing a successful transition to a new system essentially impossible for us. In our experience, when we communicated our intentions, they were initially receptive to working out a solution with us (such as moving to a month-to-month until the transition was complete). In our experience, once we made the transition, they withdrew on that willingness, so we have been paying $350/mo for the past 7 months for nothing, and we have a couple more to go. Unfortunately, it has been an incredibly unpleasant experience for us and it feels like we're being financially exploited and raked through the coals. I would strongly urge all to find a different platform for their giving processing. In my opinion, the idea of annual contracts should have died with the cable and cell phone packages from when I was a kid.

AM
Anthony Miller
Operations in Finance and Accounting at Anthem (1-10 employees)
Vetted Review
Pushpay
8 years of experience

Pushpay - a GREAT Product for Churches!

Rating: 9 out of 10

Use Cases and Deployment Scope

Pushpay helps the church receive payments for events like our annual youth conference, our summer camp, and various conferences. Additionally, Pushpay helps us receive online donations to our church. Lastly, Pushpay is the company that owns our Church Community software, Church Community Builder, which has proven to be an invaluable resource to us in connecting with our congregants.

Pros

  • Receive payments for church events
  • Receive donations and contributions to the church
  • Help manage our CRM (church community database)

Cons

  • Ability to apply multiple discount codes on a single transaction
  • Church management software could be more aesthetically pleasing
  • Church management software could be slightly more user friendly in the "Process queues"

Likelihood to Recommend

Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).

SC
Stephen Crawford
Youth Pastor at Grace Bible Church of Hutchinson, KS (11-50 employees)
Vetted Review
Pushpay
2 years of experience
View profile

Good Product...but Pricy

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Pushpay is used as 3rd party payment software in which the organization receives both donations and payments for mission trips etc. It integrates with our church management software, where the contributions are then posted directly to a donor's profile for tax and record purposes.

Pros

  • User Friendly
  • Secure

Cons

  • Cannot give to more than one fund in a single transaction.
  • Cannot pull data from the church management software. Therefore, if donors give electronically and via cash or check (which is processed directly in Church management software), the donor cannot run one giving statement through Pushpay, which includes all of their gifts. Pushpay does allow check and cash scanning through their platform which can resolve the statement issue, however, they do not have image scanning software, therefore, a visual copy of checks or cash envelopes cannot be exported or retrieved.

Likelihood to Recommend

As the fees are incredibly high, I would not recommend smaller organizations with lower budgets. If an organization is looking to separate their electronic giving processing outside of their church management software to allow a consistent user experience regardless of a change from one church management platform to another, Pushpay is a great solution.

KZ
Kendra Zondervan
Director of Financial Operations in Finance and Accounting at Radiant Church (51-200 employees)
Vetted Review
Pushpay
4 years of experience