What is Quiq?
Quiq is an AI for CX platform, designed to support customer journeys across channels and between AI assistants and humans. With Quiq’s AI Studio, enterprise brands can build with control and customization, along with expert assistance, security, and scalability.
Categories & Use Cases
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Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, Europe |
| Supported Languages | English |
FAQs
What is Quiq?
Quiq is an agentic customer journey platform used to support customer support agents' resolution efforts. Quiq works across channels—voice, chat, SMS, WhatsApp, Apple Messages for Business, email, and social—keeping every interaction connected and true to the brand's voice.
What are Quiq's top competitors?
LivePerson Conversational Cloud, Fin by Intercom, and Twilio are common alternatives for Quiq.
Who uses Quiq?
The most common users of Quiq are from B2B.