RackFoundry | An exercise in dissapointment
Rating: 1 out of 10
Use Cases and Deployment Scope
Ideally RackFoundry would operate as a SEIM-type solution (Security information and event management) for our organization, however that has not been the case. It would be used across the entire company if the product worked. It ideally would solve a number of problems about the lack of contextual information for indicators of compromise, but it doesn't.
Pros
- Making promises about a service and product.
- Advertising a good price and offering great services.
- Supposedly offer 24/7 365 level 1 threat triaging.
Cons
- Product they offer does not work.
- Time to implement is unbelievably long.
- Services they offer are so far, non-existent.
Likelihood to Recommend
I would not recommend RackFoundry to any company whatsoever. At first it seems like a viable solution for the cost. Offering SOC monitoring, implementation and deployment all-in-one seems like a great deal. However it all falls apart when push comes to shoves. As it currently stands we are just over a year into our deployment. All we have to show for it is a fancy web app that does not display any information. In the year that this deployment has been ongoing it has taken us a few months just to get the virtual appliance installed. Then it was another few months of back and forth until we finally got credentials. Then when I finally logged in we began the process of deploying agents and began collecting data. Shortly afterward things began to stall to where they are now. We faced major issues with the web app, scans were not running, assets were not reporting in and data and reports were not being generated. After doing some more research and googling I realized that we were not alone with these issues. Countless other reports from companies who have had similar issues to ours. Each time I ask when the issues were going to be resolved, I got the same answer every time: "The next release should fix the issues you have been experiencing", only for the next release to come, and the issues remain.