RackFoundry | An exercise in dissapointment
March 28, 2019

RackFoundry | An exercise in dissapointment

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with RackFoundry Total Security Management

Ideally RackFoundry would operate as a SEIM-type solution (Security information and event management) for our organization, however that has not been the case. It would be used across the entire company if the product worked. It ideally would solve a number of problems about the lack of contextual information for indicators of compromise, but it doesn't.
  • Making promises about a service and product.
  • Advertising a good price and offering great services.
  • Supposedly offer 24/7 365 level 1 threat triaging.
  • Product they offer does not work.
  • Time to implement is unbelievably long.
  • Services they offer are so far, non-existent.
  • Overall the product has had a negative impact. Not necessarily on our environment but in the amount of time it has taken to deploy.
We choose Rackfoundry because it was supposed to be a budget friendly solution that punched above its weight class. Instead what we got was a virtual appliance that powers a web app that does not work.
I would not recommend RackFoundry to any company whatsoever. At first it seems like a viable solution for the cost. Offering SOC monitoring, implementation and deployment all-in-one seems like a great deal. However it all falls apart when push comes to shoves. As it currently stands we are just over a year into our deployment. All we have to show for it is a fancy web app that does not display any information. In the year that this deployment has been ongoing it has taken us a few months just to get the virtual appliance installed. Then it was another few months of back and forth until we finally got credentials. Then when I finally logged in we began the process of deploying agents and began collecting data. Shortly afterward things began to stall to where they are now. We faced major issues with the web app, scans were not running, assets were not reporting in and data and reports were not being generated. After doing some more research and googling I realized that we were not alone with these issues. Countless other reports from companies who have had similar issues to ours. Each time I ask when the issues were going to be resolved, I got the same answer every time: "The next release should fix the issues you have been experiencing", only for the next release to come, and the issues remain.

RackFoundry Total Security Management (discontinued) Feature Ratings

Centralized event and log data collection
Event and log normalization/management
Deployment flexibility
Integration with Identity and Access Management Tools
Custom dashboards and workspaces
Host and network-based intrusion detection