ReplyDesk

ReplyDesk is an ecommerce helpdesk and multichannel order management solution designed for ecommerce sellers. It's an integrated multichannel inbox with a range of help desk tools that empower sellers to better manage their customer service through more efficient ticket management and communication. With a selection of automated help desk and AI tools, including automatic ticket assignment for multi-agent service teams, AI-generated ticket summaries and responses, SLA timers, and custom auto-replies, ReplyDesk is designed to help sellers not only better manage their customer service, but also better manage their support teams.

ReplyDesk integrates with ecommerce marketplaces, including eBay, Etsy, and Amazon, social media platforms, including Facebook, Instagram, and Twitter/X, shopping carts, like BigCommerce, Shopify, and WooCommerce, and email inboxes like Gmail, Yahoo, and Outlook, enabling sellers to bring all their communication channels together into one simple helpdesk.