Resolve

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What is Resolve?

The Resolve IT Automation Platform (offered by Resolve Systems) is an enterprise-scale agentic automation and orchestration platform engineered to unify, automate, and accelerate IT operations (ITOps), network operations (NetOps), and service desk workflows. By combining predictive AI agents, low-code/no-code workflow builders, and script integration capabilities, Resolve enables organisations to achieve "Zero Ticket IT" by deflecting routine requests, auto-remediating infrastructure incidents, and orchestrating complex workflows across hybrid, multi-cloud, and on-premises environments.

Core Platform Capabilities & Architecture

RITA (Agentic IT Assistant): An intelligent, conversational service desk agent that integrates directly into collaboration channels such as Microsoft Teams and Slack. RITA interacts with end-users in real-time, triages incoming queries, searches knowledge repositories, and executes automated self-service resolutions (such as password resets, VPN troubleshooting, and software provisioning) to deflect up to 50% of routine ticket volumes.
Jarvis (AI Workflow Architect): An AI assistant that accelerates automation development. Using natural language processing, Jarvis translates plain-text descriptions of operational processes into functional, multi-step workflow diagrams on Resolve’s visual canvas.

Intelligent AI Agents:

Knowledge Agent: Contextually parses structured documentation, wikis, and knowledge bases to surface precise answers.
Automation Agent: Executes backend orchestration tasks, API integrations, and infrastructure operations.
Agent Assist: Supports human service desk personnel by providing real-time diagnostics, recommended resolutions, and ready-to-run automation suggestions.
Dual-Authoring Workflow Engine: Features a drag-and-drop, low-code/no-code visual designer for business analysts and administrators, while allowing operations engineers to import and run custom scripts (Python, PowerShell, Bash) as reusable, modular building blocks.
Resolve Automation Exchange: A repository of pre-built integrations, packaged connector libraries, and out-of-the-box automation templates designed to integrate into standard IT ecosystems.
Self-Healing Network & Infrastructure Automation: NetOps and ITOps features that detect anomalies via third-party monitoring tools (such as Datadog), isolate faults, run automated diagnostic diagnostics, and execute corrective operations (such as rolling back configurations, restarting services, or adjusting virtual machine allocations) without human intervention.
ROI & Performance Analytics Dashboards: Tracks process execution metrics, hours saved, and operational cost reductions, providing visibility into the financial and operational impact of deployed automations.

Integrations and Ecosystem Play

Resolve integrates across multiple technical and enterprise layers, allowing it to sit above existing infrastructure or run standalone:

Service Desks: Integrates with ITSM solutions including ServiceNow, Jira Service Management, BMC Helix, and Freshservice to update, document, and close tickets automatically.
Infrastructure & Operations: Connects with system hypervisors, cloud providers, network controllers, identity providers (such as Okta and Microsoft Entra), and enterprise HR systems to coordinate employee onboarding, provisioning, and offboarding workflows.