Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Innovation Management

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Feedback Management

Operational Analytics

Project Portfolio Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Investor Relations

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Cloud Storage

Custom Software Development Services

Database Performance Monitoring

Endpoint Security

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Release Management

SIP Trunking

Software Composition Analysis (SCA)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Blogging

Content Management

Creative Collaboration

Email Marketing

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Wireframing

Writing and Proofreading Tools

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Data-Centric Audit Protection (DCAP)

GDPR Compliance

Security

3D Modeling

Architecture

Aviation

Internet of Medical Things

Membership Management

Municipal

Oil and Gas

Roofing

Vertical-Specific

medium

M2E Cloud

Inventory Management

aPlus+ Attendance, from Cobek Software, offers a selection of attendance solutions from 'off the shelf' to more complex integrated systems. Options can be configured to integrate with an existing system.

aPlus+ Attendance

Attendance Tracking

Cobek Software

large

KindLink, from the company of the same name in London, is presented as a platform where businesses and charities connect and manage their corporate social responsibility, fundraising, volunteering, donor CRM, and measure and share their sustainability impact.

KindLink

Corporate Volunteering

Alert Rental Software in Colorado Springs boasts installation and successful operation in hundreds of the world’s best-automated construction, general tool, and event equipment rental companies, writing millions of rental contracts annually.  Alert is a rental software provider, doing business throughout North America, the Caribbean, and several other countries.

Alert Startup Subscription

Alert Fundamentals

Alert Summit

Alert Rental

Equipment Rental

Based in Silicon Valley, AnChain.AI is a blockchain analytics company that specializes in AI-powered platforms. AnChain.AI provides around-the-clock protection, securing crypto exchanges, protocols, and DApps worldwide for several millions of dollars in weekly transaction amounts. The Situational Awareness Platform (SAP) proactively protects crypto assets by providing proprietary artificial intelligence, knowledge graphs, and threat intelligence on blockchain transactions. The vendor states the SAP can also detect and predict vulnerabilities and threats before they occur, enabling businesses to take proactive action.

AnChain.ai

Blockchain Analysis

small

The Org

Org Chart

Orgio, Inc.

Mavenir, headquartered in Richardson, Texas, offers CloudRange, a network function virtualization (NFV) option. CloudRange allows CSPs to realize additional revenue streams by launching and scaling new services.

Mavenir CloudRange (discontinued)

Network Function Virtualization (NFV)

CloudRange Mavenir CloudRange (discontinued)

Discontinued Products

CMIT Solutions headquartered in Austin offers CMIT Email Security, to block or prevent transmission of inbound or outbound unsafe and undesirable emails.

CMIT Email Security

Secure Email Gateway

Anti-malware

Customizability

Data Loss Protection

Threat Detection

Sandboxing

End-to-End Encryption

Management Tools

CMIT Solutions

EventsWallet

Event Management

TurnKey Lender

PinPoint DMS, from LSSP Corporation, is presented as a fully customizable, non-technical approach to storing and editing files with built-in workflow, onboarding, and retention management.

PinPoint Document Management Software (DMS)

Document Management

PinPoint DMS PinPoint Document Management Software (DMS)

LSSP Corporation (PinPoint DMS)

Shopify

Shopify Plus

Return Rabbit is a technology that supports return management for Shopify brands, with the goal of making returns and exchanges easier. And because reasons and product feedback are a treasure trove of useful data, Return Rabbit captures custom return reasons, to uncover customer insights into what works and what doesn’t and apply it to everything from product details and photography to product development.

Startup Plan

Growth Plan

Market Leader Plan

Basic

Keatext

Customer Experience Management

Multi-channel customer feedback collection

Customer experience dashboard

Customer journey mapping

Churn risk scoring

AI-powered recommendations

Unmoderated

Moderated

Bring your own customers

PlaybookUX

Usability Testing

Return Rabbit

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Auctane (Stamps.com, Inc)

Retain Revenue with Return Rabbit

Returns don't have to result in a refund. Start to satisfy shoppers and retain more revenue in your returns process by winning more exchanges with Return Rabbit. Visit https://www.returnrabbit.com/hop-in/ to learn more.

Return Rabbit Customer Story: Honeylove

When Honeylove first launched publicly back in 2018, the brand relied on a manual returns management platform. This was fine for a budding company, but as an established apparel brand wanting to grow, manual returns were costing time and money.

To combat this, Honeylove chose Return Rabbit as their returns management solution to automate their processes, drive exchanges, provide actionable insights, and so much more.

The Honeylove team graciously shared their thoughts and experiences around returns management strategy with us. Take a listen!

What challenges were you experiencing prior to implementing Return Rabbit?

Our previous returns management platform was restrictive and frankly pretty generic. The reporting and data features were sub-standard and exchange options were very limited, but with Return Rabbit we haven’t run into these issues. There’s a great amount of flexibility within the portal itself that’s made the return process a lot easier to navigate. Plus, we’re retaining more revenue now my converting returns into exchanges. 

What is the process for choosing the garments that Honeylove creates? How does customer feedback influence these decisions? 

Shapewear isn’t something women need, but it can help us feel more comfortable and confident when we step into a room. Our driving force when we create a garment is to fill a need that our customers have voiced. Customer feedback to us is at the heart of all product decisions, so having unique return reasons and sub reasons for each product has allowed us to act faster and it makes our customers feel heard. 

How does quality translate to the vendors you work with?

When we choose a vendor, we want to ensure that their values align with ours. We don’t want to feel like just one of many. That’s what’s been so great about working with Return Rabbit. Anytime we have a request or question about the platform, there’s always someone there to walk us through it. Their willingness to collaborate and improve processes is unmatched, and their value-based insights help inform our innovation strategy. 

How have your returns processes affected your customer retention strategy?

Implementing Return Rabbit hasn’t just helped Honeylove and our employees, it’s made the process much more convenient and efficient for our customers. The ease of use of the platform and the ability to exchange across categories has encouraged our customers to make repeat purchases with us. Our customers feel more comfortable and confident shopping with us now. 

How have return reasons helped your processes?

Being able to dive into specific return reasons has really allowed us to make improvements to our products much faster. It’s really a treasure trove of information we can use to be smarter about how we run our business. 

How have you benefited from using the automated returns management system?

Having an automated returns management system through Return Rabbit has completely streamlined our processes. As a fast growing company, it’s nice to have one less thing to worry about to be able to focus on delivering the best experience to our customers. 

How has automated returns management impacted the team and your processes?

In 2021 alone, we automated over 100,000 returns, which saved us over 15 full-time employees on the customer experience team. That number speaks for itself. We’ve been able to focus on other areas, like improving our products and refining the customer experience without being bottlenecked by these returns. 

What made you choose Return Rabbit and what made them stand out?

From the start, the process with Return Rabbit felt more like a partnership than a typical vendor relationship. We’ve consistently been impressed with the team’s willingness to collaborate and think outside the box. Return Rabbit has allowed us to customize our returns portal and suit our customers needs. 

Anything else you’d like to share?

We talked a lot about how great the Return Rabbit team is, but the platform itself is really intuitive and effective. The benefits are far-reaching and include returns and exchanges, customer support, marketing, and product development. The ability to match the portal to our brand and analyze product feedback has been a key revenue driver and customer retention strategy. 

ABOUT RETURN RABBIT

Return Rabbit’s revenue-focused, data-driven technology makes the entire returns management process simple for both Shopify merchants and their shoppers. Fast to launch and easy to use, Return Rabbit serves everyone from small businesses who need a turnkey returns process to growing, larger ecommerce brands looking for robust functionality and deep insights. Returns management is often viewed as a cost center for eCommerce brands, but we’re here to reinvent the wheel. With Return Rabbit’s proprietary technology, now returns management is hare-raisingly easy. Book a demo today: https://www.returnrabbit.com/schedule-a-demo

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

The ability to map out the journey your customers take by persona.

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Customer Experience Management Software

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Return Rabbit

Overview

What is Return Rabbit?

Leaving a review helps other professionals like you evaluate Customer Experience Management Software

Pricing

Startup Plan

$250

Growth Plan

$450

Market Leader Plan

$650

Entry-level set up fee?

Offerings

Starting price (does not include set up fee)

Product Details

What is Return Rabbit?

Return Rabbit Videos

Return Rabbit Integrations

Return Rabbit Technical Details

Comparisons

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