RightResponse AI

RightResponse AI is a SaaS review management platform that uses generative AI throughout the customer review process, specifically tailored for location-based businesses. The solution transforms how location-based businesses engage with customer feedback to climb in the local map rankings.

RightResponse AI leverages generative AI to understand and engage with customer feedback. The platform ingests customer reviews to deliver three key current offerings:

Advanced Sentiment Analysis: Utilizing customized Aspect-Based Sentiment Analysis (ABSA), RightResponse AI offers an insight into the customer experience, relative to keyword-based sentiment analysis, allows for a nuanced understanding of customer sentiments across various aspects of a service or product.

Intelligent Review Responses: The technology crafts personalized responses to customer reviews by drawing on facts about the business as well as prior relevant review/response pairs, creating relevant and personalized review responses.

Competitor Insights: Extending beyond customer feedback, RightResponse AI analyzes competitor reviews through the same lens that it uses to review the company's own reviews.

RightResponse AI is available with a 14-day free trial. Also, large organizations, agencies, consulting firms, private equity firms and other business entities can receive customized pricing options or explore opportunities for white-labeling the solution.