TrustRadius Insights
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in …
Starting at $49 Per Month, Per Location
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What is ReviewTrackers?
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
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Pricing
Professional Plan
$49
Cloud
Per Month, Per Location
Enterprise Plan
$59
Cloud
Per Month, Per Location
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.reviewtrackers.com/plans
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Demo of ReviewTrackers
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- Competitors
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- Downloadables
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What is ReviewTrackers?
ReviewTrackers helps 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Their business solutions support analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. ReviewTrackers helps businesses to understand their current brand reputation and identify areas of improvement.
ReviewTrackers Features
- Supported: Review Management, Workflow and Real-time Alerts
- Supported: Review Generation and Feedback Automation
- Supported: Analytics, text analytics with operational insights
- Supported: Business Listings, Social Media, Surveys and Competitor Insights
ReviewTrackers Screenshots
ReviewTrackers Integrations
- Zendesk Suite
- Meta Business Suite
- Hootsuite
- Zapier
- 1000+ Intergrations including...
ReviewTrackers Competitors
ReviewTrackers Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | North America, South America, Africa, Australia (Oceania), Europe, and Asia |
| Supported Languages | English, Spanish |
ReviewTrackers Downloadables
Frequently Asked Questions
ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.
The most common users of ReviewTrackers are from Small Businesses (1-50 employees).
ReviewTrackers Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 50% |
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Reviews and Ratings
(31)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Review Trackers is a versatile platform that caters to a wide range of industries and businesses. Users find the software instrumental in optimizing their online reputation and effectively managing customer reviews. With Review Trackers, businesses can effortlessly track online traffic and monitor what customers are saying about their products or services. The platform provides a centralized view of all customer reviews, eliminating the need to visit multiple websites.
One of the major benefits of Review Trackers is its ability to streamline the process of collecting feedback from current customers. Users appreciate the professional template provided by Review Trackers for sending review requests, which helps direct customers to credible review sites. Additionally, the software enables users to easily add and group locations, making it convenient for businesses with multiple branches. This feature is particularly valued by businesses in various sectors, including healthcare, real estate, and hospitality.
The intuitive nature of Review Trackers allows users to track the progress of reviews from submission to resolution. Users can assign specific reviews to team members for efficient handling and prompt action. Furthermore, Review Trackers has helped many businesses improve their reputation by listening to feedback and contacting customers with less than satisfactory experiences.
Another key use case of Review Trackers is reputation management. The software is extensively used for responding to reviews on popular platforms such as Google, Yelp, Facebook, and other review sites. It also aids in Local Listing Optimization, ensuring accurate Google listings for better visibility.
In the healthcare industry, ReviewTrackers through NRC Health offers a white-labeled version that helps manage received reviews, request reviews from happy patients, and implement positive reviews on provider profiles.
Moreover, ReviewTrackers has made it easier for businesses to communicate with younger demographics by allowing them to review establishments on social media platforms. This has resulted in increased online accessibility and subsequently more business.
Furthermore, the software assists in monitoring client reviews and provides detailed activity reports. In the real estate industry, it is utilized for collecting feedback from owners and tenants, ensuring high satisfaction levels. The software is primarily used by marketing departments to grow and maintain online reviews, leading to improved reputation and influence.
For restaurants, Review Trackers plays a significant role in managing online reputation effectively. It enables managers to receive daily updates about new reviews and respond to them promptly. The software saves time by sending email notifications for reviews, eliminating the need for manual searching.
Overall, Review Trackers is a powerful tool that businesses across various industries rely on for effective review management, reputation enhancement, and better customer engagement.
Easy Setup Process: Users have found Review Trackers' location setup process to be incredibly easy, requiring basic information such as address, contact info, and links. Several reviewers have expressed their appreciation for the straightforward and hassle-free onboarding experience.
Alert Updates: Review Trackers' alert updates have been highly valued by users. Many reviewers have praised the platform for keeping them informed of any new developments in real-time. These alert updates are seen as a valuable feature that helps users stay updated and respond promptly to any changes or reviews.
User-Friendly Dashboard: The user-friendly dashboard provided by Review Trackers has received positive feedback from many users. Several reviewers have described it as easy to navigate and effective in tracking and analyzing reviews across multiple platforms. The intuitive interface allows for comprehensive review management and analysis, contributing to a seamless user experience.
Limited customization options: Some users have expressed the desire for more flexibility and customization within Review Trackers. They would like to be able to link more than 3 websites for patients to leave reviews on, add their own logo onto the footer, and have the ability to track posts about them on social media sites. Additionally, they suggest adding more templates for review requests and allowing users to be texted review templates for those who do not use email.
Difficult navigation: Several reviewers have found the navigation of LLO services confusing, especially when having a lot of accounts/clients. They feel that it is hard to differentiate between locations and sites when viewing reviews for multiple restaurants. Furthermore, some users find the main dashboard and review search features difficult to use in Chrome when trying to segment by specific groups and/or locations.
Slow response time: Some users have mentioned that they find the response time with recognizing reviews too long. They would like a faster turnaround time in order to be able to respond promptly to customers.
Review Trackers has received several recommendations from users. According to users:
- Users recommend giving Review Trackers a try, as it is suitable for various industries and offers an easy setup process. There is no contract required, making it convenient for businesses to test out the software.
- The word bubble feature is highly anticipated by users, as it is expected to enhance the software's functionality. Review Trackers is praised for its robust offering and ability to monitor and respond to customer comments and opinions effectively.
- Some users suggest that Review Trackers may not be worth the time investment for small companies, as it requires manual responses to each outlet. However, they recommend signing up for the software and providing feedback to the representative for interface improvements.
Overall, users find Review Trackers to be a cost-effective and solid solution for review tracking. It encourages clients to write favorable reviews and simplifies the process by handling venues on behalf of users. The software has been helpful in gathering great feedback, with one user recommending reaching out to the director of customer happiness for any assistance needed.
Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
January 30, 2023
A great way to manage reputation for yourself or clients
Score 10 out of 10
Vetted Review
Verified User
I use it daily for reputation management for all of our clients to respond to their Google, Yelp, Facebook, and other source reviews. It helps all of our clients improve their reputation in the light of the customers. I also use the software for LLO (Local Listing Optimization), which enables our clients to have accurate Google listings to make them easier to find.
- Respond to Google reviews instantly
- Update local listings information
- Review monthly analytics/performance
- If you have a lot of accounts/clients it is harder to navigate
- LLO services are slightly confusing
November 18, 2018
A Great Software with Lots of Bells and Whistles!
We use a white labelled version of ReviewTrackers through NRC Health. We chose this option instead of going directly through ReviewTrackers for a few reasons. We had three problems we were trying to solve:
- Manage received reviews for providers and locations in one place
- Request reviews from happy patients
- Implement positive reviews for providers on our provider profiles.
- Manage received reviews
- Solicit positive reviews on third party sites
- Track NPS scores of locations and providers
- Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
- Sentiment analysis is still in beta.
- Menu navigation doesn't always make sense.
August 23, 2017
Review our track with ReviewTrackers
We use ReviewTrackers as a way to easily collate a majority of the feedback that we receive across multiple review sites. Recent integrations with Google My Business have made it much easier to maintain a public presence on one of the most visible platforms, as reviews are easily viewable when doing a Google search. Being able to set up automatic alerts for certain types of reviews makes it much easier to manage the volume of reviews we receive and calls out our immediate action areas.
- ReviewTrackers customer happiness teams are second to none and are incredibly responsive to requests that are submitted. I usually do not have to wait more than 1 business day to receive a response.
- ReviewTrackers is constantly thinking of new and innovative ways to make their platform a one-stop shop for managing public listening posts and if something isn't in development yet, they're incredibly receptive to suggestions and sharing them with their dev team.
- The main dashboard & review search features when used in Chrome can be a bit difficult to use if you are trying to segment out by specific groups and/or locations. At times, it will load one of the parameters, but not the other.
- The delay in review alerts flowing through from Yelp is difficult to handle at times, depending on the volume of reviews that can come in at once. If the scanning for that source could be done more frequently knowing that Yelp may hold reviews would increase the chance of getting notified in a more timely manner.
July 19, 2017
Not bad, not great...
As part of our marketing department, we use reviewtrackers to monitor and respond to 14 different restaurants on multiple social media platforms.
- Alert updates
- Easy to navigate website
- Easy to respond
- Sometimes updates are slow
January 26, 2017
Review for Review
We use Review Trackers for monitoring client reviews. It has allowed us to better track responses for our clients. We are also able to give a report on all activity.
- Ease of tracking - everything about a review is on a dashboard.
- Easy to respond - at the click of a link, we can respond immediately.
- Ease of Reporting - reviews are able to be filtered and reported.
- Reliability - we are able to see reviews come in at a timely manner.
- Informative - we can see where the reviews come from even when the same review is pasted on several directories.
- It can improve by allowing respondents to give feedback to client if rating is not above 3 stars before posting, when asking for review.
November 20, 2015
Good price for what it offers
We use ReviewTrackers to populate views for 9 restaurants. The managers at each individual restaurant receive daily updates with reviews for the store they manage. I oversee the managers' involvement and ensure that reviews are being responded to in a timely manner. We respond to all reviews 3 stars or fewer, and sometimes respond to the 5 star reviews to thank the guests for their review. I am the main person responding to the reviews and coordinating with the managers as to what, if anything, we will offer the guest as a gesture.
- Sends us daily, weekly or monthly reports, based on the users' individual preferences
- Reports reviews across several review sites in one dashboard.
- I would prefer an email alert that is easier to view. For example, post the review sites' logo to easily see what site the reviews are coming from.
- The reports are very stark. They could use some color and images to break up the text. When we are viewing reviews for 9 restaurants every day, it gets hard to differentiate between the locations and sites.
November 19, 2015
Simple and Effective
Having used multiple social listening and online reputation services as a restaurant marketer, I've found Review Trackers to be one of the easiest and most effective tools around.
- Review Trackers has helped us improve our business by listening and responding to guests in real time.
- We can track multiple social media platforms and reply to guests directly from the platform.
- The simple dashboard and custom reporting functions are a marketer's dream come true. User friendly and effective.
- The product is only limited at this point by the lack of word clouds and semantics. However, I understand the Review Trackers team is currently working on this and look forward to seeing these features in the near future.
November 18, 2015
Marketing Manager
My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more reviews but have not been as successful at that as we had hoped. The tracking however is very helpful in reputation management. Our client did not have a lot of faith in the process of requesting reviews via the interface.
- Customer Service
- Communication/Tips/Webinars
- We have not utilized all of the functionality.
November 18, 2015
We love Review Trackers
Review Trackers is used by our office to track our online traffic and what patients are saying about us. We also use Review Trackers to send out review requests weekly to get feedback from current patients. It has given us a platform that makes it easy to view everything that patients are saying without having to visit multiple websites every single day. It has also given us a way to have a professional template that we can send out that helps to better direct patients to credible review sites. Patients love the ease of getting an email and having a link that they can immediately click on to leave a review. Most patients don't know what review sites are best- so it's great that we can now direct them.
- Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
- Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
- Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
- Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
- I would like to be able to link more than 3 websites for the patients to be able to review on.
- A few more templates for review requests would also be nice. Plus if you could add your own logo onto the footer that would be nice.
- It would be awesome if review trackers could also track posts about you on social media sites (Facebook, Twitter, Instagram), or give you the ability to request for people to follow you on those sites!
- It would be great if users could be texted the review templates (for patients who do not use email) and then they could easily leave a review from their mobile device.
November 18, 2015
Quick Customer Service and Excellent Customization
We use Review Trackers to monitor and to automatically alert us to reviews posted about our locations across the country. Being a small executive team, it saves us time.
- The support team at Review Trackers does an excellent job responding to requests in a timely manner. Time is an asset and they do not waster ours.
- Review Trackers allows extensive customization as to what you track and who receives it. This allows our executive team to get copied on all communication and local managers to only receive their own reviews.
- I cannot think of any weaknesses. There are a number of features we do not utilize.
November 18, 2015
Great service!
Very helpful! We have it send us emails when any of our multiple clients get reviews. It is extremely useful so we do not have to hunt the Internet all day to find them. Review Trackers saves us a lot of time especially since we are a very busy, fast-paced agency!
- Notifications for reviews
- Easy to set up clients
- Add more review sites
November 18, 2015
A Good Review for Review Trackers
I'm in the automotive industry. We have several dealers, and we use Review Trackers to monitor our online reputation. The thing I love is that the platform pulls reviews not only from generic sources like Yelp and Google+, but it also pulls reviews from auto specific sources like Cars.com and Edmunds. It's easy to add locations, and I believe they give you a pricing discount after 10 locations. Locations can be grouped, so we have our dealerships grouped by the brands they sell. Any time a review is submitted we get a notification. One area this could be improved is if notifications were received in real time so we could respond immediately to the customer. The platform is extremely intuitive and makes it incredibly easy to track the progress of reviews, from the moment they're received by Review Trackers all the way through to resolution. You can even assign specific reviews to specific users. Since using Review Trackers, we've been able to turn many reviews around by listening to feedback and contacting customers whose experience was less than exemplary. I'd definitely recommend Review Trackers.
- The dashboard and reporting are incredibly easy to use. After logging in, the dashboard shows charts and graphs detailing how my the reputation of my locations has fluctuated over time. I can easily manage locations individually or I can manage them in batches.
- The notifications allow me to read the review, but I can link out directly to the source or to the Review Trackers dashboard. Setting up users to receive these notifications is very easy.
- There are several levels of user permissions, which gives me a good variety for how to set people up with accounts. In most cases, I just have reviews notifications sent to people without even having to add them as a user on the Review Trackers platform.
- I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
- I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
- Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
November 18, 2015
Review Trackers Review
We use Review Trackers to create a greater online reputation for our customers. It's quick and easy, and greatly increases the awareness of all of the patrons using our companies so that more people are able to see how great a job our businesses perform. I would highly recommend the product, especially as they continue focus on improving the design and experience. It gets more and more easy to use and more effective in creating a greater online reputation and influence.
- Generates reviews easily.
- Reports trends in reviews in simplified format in one spot.
- They are great at receiving feedback and updating the product to continue to get better.
- The design could improve and be more flexible.
- There could be an increase in the review sites for specific industries.
- It would be great for them to build widgets to put on our websites that show reviews.
November 18, 2015
Review Trackers is Great
My health care client uses Review Trackers to monitor online review sites. It is used for the entire organization and alleviates the problem of not being able to dedicate staff to monitor reviews.
- Alert to all online reviews.
- Makes it possible to respond quickly in the event of a negative review.
- Very user friendly.
- I cannot think of a way to improve Review Trackers. It meets my clients' needs perfectly.
November 18, 2015
Great experience using Review Trackers!
We use Review Trackers to manage our clients' reviews online. Our clients are very happy with the level of service we provide, we appreciate the level of service Review Trackers provides to us, the agency.
- Functionality is very easy.
- Customer service is excellent.
- Rates are very reasonable and provide us with great ROI.
- Keeps improving on every level.
- None so far.
November 18, 2015
Satisfied Customer
Review Trackers has given us the ability to offer our clients an easy way to share their experience with us and our clients. We are currently testing this program and have been very satisfied with the results so far. It has given us an easy way to reach our clients and gives them the opportunity to write a favorable review.
- Review Trackers gives you an opportunity to reach your client and decide how you want to proceed with the feedback.
- The templates are very user friendly.
- It's great that you can log the follow up activity.
- I haven't found anything about this program that I don't like.
November 18, 2015
Excellent Customer Service and User Friendly Dashboard
Review Trackers is primarily used by our marketing department to grow and maintain our online reviews.
- Great customer service.
- User friendly dashboard.
- Ability to proactively reach out for reviews.
- Ability to remove filtered Yelp reviews (automatically not manually).
- Provide additional ways to reach out to clients for reviews.
- Provide examples of how to respond to reviews.
November 18, 2015
Review Trackers is an Awesome Tool!
The marketing organization I work for uses Review Trackers to help clients with reputation management. We use the system to send emails to customers and encourage them to leave reviews. A lot of local businesses don't know (or care about) the importance of online reputation management, so it is important for us to find happy customers willing to leave positive reviews to both encourage the credibility and professionalism of the business and to counter any negativity.
- Template setup. I love the ease of setting up specific, tailored templates for each client or location. It makes it easy to get review requests out quickly.
- Location setup is incredibly easy as well - address, contact info, some links, and you're ready to go.
- Report templates could use improvement (though I have been told this is in the works). The base report has a nice enough look, but looks best if you have 6 months of data to pull into it. Otherwise, it can look awkward to the end user.
- Sending requests - I'd love it if I didn't have to type in the name and email address of the "sender" every time we use the tool. That is something that could possibly be put into the location setup.
November 18, 2015
Review Tracking Made Easy
We use this program as a way to consolidate our reviews and assign them to different managers across the business and across the Hawaiian Islands. It addresses our problem of not have manager interaction with social reviews.
- Tracking reviews and storing them
- The ability to share across the company easily
- N/A
November 17, 2015
Great Review Platform that is Cost Effective and Effective!
We use Review Trackers as a means of keeping track of all of the reviews our business is bringing in, along with a platform that will enable any staff member to request a review in an instant. For us, this solves the problem of our staff knowing what is happening with our online reputation and being able to use it to our and their benefit.
- Review/Feedback requests
- Email blasts for every review brought in
- Tracking of review numbers and company success
- Response time with recognizing reviews. This is often 24-48 hours and can be too long of a turnaround time.
- Don't link with all of the review sources. For us this is particularly impactful with Angie's List, however this seems to be on the Angie's List side vs theirs.
November 17, 2015
Review of Review Trackers
We use Review Trackers to monitor reviews from clients as well as for sending out emails to increase reviews on other sites. This allows us to implement a strategy of obtaining more positive reviews as well as allowing clients to find out where they can make improvements to their services all in one application.
- Easy to use interface
- Multiple ways of contacting clients for reviews
- Keeps price low
- More sites could be offered
November 17, 2015
Increase Positive Online Reviews
Score 10 out of 10
Vetted Review
Verified User
We have been using Review Trackers for collecting reviews from our owners and tenants. It is being used across our entire company and is managed by two employees.
- Review request emails.
- Variety of emails to send and save.
- Feedback positive before requesting review online.
- Faster reporting from online review site.
May 21, 2015
ReviewTrackers Review
Score 10 out of 10
Vetted Review
Verified User
Emily and the ReviewTracker team has been nothing but exceptional help with our agency. Emily is always in constant contact with us and our clients getting reviews from all over the place. We are on LinkedIn, Google+, Facebook, YellowPages, and Twitter. She even e-mailed all our clients in the agency personally asking for their reviews! We love getting feedback from our clients because it lets us know EXACTLY what we are doing well and what needs improvement. ReviewTrackers helped us communicate with our younger markets easier. Our younger demographics don't typically like to fill our long reviews they get from our company; so allowing them to do it on Facebook, Google+, LinkedIn, etc., was awesome! We started to get a lot of business from being more accessible online :)
- Communication
- Accuracy of Ratings
- Allows us to focus on other aspects of work; while they get reviews
- Allowing iPad to be taken out of the office for home visits/reviews