What is RingCentral Contact Center?
RingCentral Contact Center is a platform for orchestrating workflows, agents & knowledge. It is used to guide every customer interaction across channels, teams, and moments so every experience feels effortless. It also connects front- and back-office workflows and bridge knowledge silos across teams. The solution combines and balances augmented human agents and AI agents to increase productivity.
The platform lets users design, build, and operate every element across every customer service journey. RingCentral Contact Center provides its suite of applications from an open framework with the Enlighten AI trained on RingCentral's labeled and validated CX dataset. The platform aims to bring unified communications and contact center together, under one platform.
The platform lets users design, build, and operate every element across every customer service journey. RingCentral Contact Center provides its suite of applications from an open framework with the Enlighten AI trained on RingCentral's labeled and validated CX dataset. The platform aims to bring unified communications and contact center together, under one platform.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is RingCentral Contact Center?
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.
What are RingCentral Contact Center's top competitors?
Five9, Genesys Cloud CX, and Talkdesk are common alternatives for RingCentral Contact Center.
What is RingCentral Contact Center's best feature?
Reviewers rate REST APIs highest, with a score of 9.9.