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RingCX

Score8.9 out of 10

17 Reviews and Ratings

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What is RingCX?

RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.

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Who Buys & Uses RingCX

RingCX Reviews

What users are saying about RingCX.
View all RingCX reviews

Pros

  • Advanced call routing and queue management
  • Detailed and customizable reporting and analytics
  • Ease of implementation and quick setup

Cons

  • Need for more robust integrations (e.g., calendar systems)
  • Limited desktop application functionality and native app availability
  • Demand for more in-depth and modernized reporting tools

RingCX sucks

Incentivized
Katie Ramos
Referral Specialist in Customer Service at Texas Dermatology (51-200 employees employees)

Use Cases and Deployment Scope

We use RingCX to answer scheduling and referral calls. The product has made more problems than it has solved. I did not have any problems answering calls prior to this system.

Cons

  • Call back feature having some kind of info as to who I'm calling back.
  • Turn off the working feature after every call. I forgot to turn it back on, and then I'll be in the working state for 30 minutes later.
  • The messaging system is terrible and honestly non functional.

Return on Investment

  • negative. my call quality is terrible with this system.
  • negative. having to leave a disposition after every call is not needed

Usability

Alternatives Considered

RingEX

Great Product.

Incentivized
Verified User
Technician in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

RingCX manages our inbound and outbound calls across a distributed workforce. The native CRM integration addressed our data accuracy issues by automatically logging calls and transcripts. It gives us clear visibility into agent performance and has streamlined our workflow significantly, successfully replacing our previously disjointed and expensive legacy systems.

Pros

  • Call Routing.
  • Queue Management.
  • Accessibility.

Cons

  • More improvement of The RingSense AI summaries.
  • Admin portal not easy to navigate.
  • Native app for RIngCX.

Return on Investment

  • Agent can easily use the service from anywhere.
  • Less tech support needed.

Usability

Other Software Used

Google Analytics, Google App Engine, Anthropic Claude

RingCX is a reliable service.

Incentivized
Verified User
Engineer in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We are a dermatology company with 37 offices. We have 3 call centers that heavily use Ring Central as well as the rest of the company. Without it we could not be able to function at full capacity.

Pros

  • Routes calls appropriately with the queues and custom rules we have in place.
  • The analytics side, is very beneficial to our scheduling team.
  • It allows us to notify our patients on occasions.
  • It is reliable for our patients to leave us messages.

Cons

  • Custom rules to be global.
  • Create templates for user setups.
  • Have an AI site to help with common troubleshooting issues.

Return on Investment

  • It allows us to grow with better patient scheduling.
  • It allows us to manage internally with our employee scheduling.
  • When necessary we can have other offices cover if an office is down for any reason.

Usability

Alternatives Considered

Cisco AnyConnect

Honest review

Incentivized
Verified User
Manager in Professional Services (51-200 employees employees)

Use Cases and Deployment Scope

It's our CCaaS solution. It's used to receive and send SMS from a 10 DLC number, webchat, and social media pages management. We had some trouble at the beginning with the setup but by the end of the project we had been able to find workarounds for our concerns, The main concern is the WhatsApp does not have coexistance between API and App.

Pros

  • CCaaS
  • Monitoring of Calls
  • UCaaS

Cons

  • Call Parking between EX and CX solutions, they live in different worlds
  • WhatsApp coexistance not possible
  • SMS Booster, it is limited to only 50 simultaneous users

Return on Investment

  • Productivity Gains
  • Flexibility on International Calling

Usability

Other Software Used

Google Authenticator, Mitratech INSZoom, Google Sheets

Best Internet Phone System

Incentivized
Verified User
Project Manager in Legal (51-200 employees employees)

Use Cases and Deployment Scope

Having the RingCX (Ring Central) app has been wonderful for all of our attorneys. They now use their cell phones through the app which keeps their cell numbers private. We have encountered very few issues with the phone system in our office. RingCX seems to be on top of all RingCX issues and let's us know if there any potential issues and resolutions. For an internet based phone service, the call quality has come a long way since internet phone systems came into the market. I highly recommend this phone system for any business.

Pros

  • Call quality is top notch.
  • Ease of use.
  • Technical issues quickly addressed.

Cons

  • The texting feature is kinda a pain to set up for outside users.
  • Don't like that outsiders can randomly text into our phone system. Not sure how to block these text messages from spammers.

Return on Investment

  • I'm not privy to the tangible numbers.
  • It is nice to have one phone number for 5 offices. Anyone can answer the main line and talk to a live person.
  • We are not sold on the AI receptionist. We would like to use it if no one can answer the phone line, not use it as the first one to answer the phones.

Usability

Other Software Used

Clio, SoftPro, Topline Leads

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