What is RingCX?
RingCX is a Contact Center as a Service solution that delivers customer experiences, powered by artificial intelligence that automates, assists, and analyzes customer interactions. It offers comprehensive omnichannel capabilities, supporting voice and 20+ digital channels on a single platform.
Key features include AI Agents for 24/7 self-service, and AI Agent Assist and AI Supervisor Assist for real-time guidance and insights. RingWEM provides Workforce Engagement Management, encompassing quality management, interaction analytics, and workforce management. RingCX integrates natively with RingEX and major CRMs for immersive agent experiences.
Categories & Use Cases
Videos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | United States, Canada, UK, EU, Australia, New Zealand, India |
| Supported Languages | English, French, Spanish, German |
FAQs
What is RingCX?
RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.
What are RingCX's top competitors?
Genesys Cloud CX, Dialpad Support, and Zoom Contact Center are common alternatives for RingCX.