TrustRadius Insights for Routespring are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly and Easy to Navigate: Reviewers have consistently praised Routespring for being user-friendly and easy to navigate. Many users have found the software to be straightforward and intuitive, allowing them to quickly search for flights and make bookings without any hassle.
Comprehensive Airline Selection: The comprehensive airline selection offered by Routespring has been highly appreciated by reviewers. Users have mentioned that they were able to find a wide range of airlines on the platform, giving them more options when it comes to selecting their preferred carriers.
Prompt Customer Support: The prompt response time of the customer support team at Routespring has received positive feedback from many reviewers. Customers have commended the friendly and responsive nature of the support staff, who are readily available to address any queries or concerns in a timely manner.
We use Routespring for bulk booking, guest travel booking, and event management. It helps us organize staff trips, partner visits, and corporate events efficiently. The product solves problems like booking errors, scattered travel details, and time-consuming manual coordination, keeping everything centralized. Our use case covers planning and managing travel for multiple employees and large groups, streamlining approvals and tracking along the way.
Pros
Quickly book travel for multiple employees or guests at once, saving time.
Keeps all guest details organized, avoiding mistakes and confusion.
Makes it easy to monitor trips, budgets, and confirmations in one place.
Centralizes travel planning for corporate events and staff trips.
Cons
Sometimes the platform can be a bit slow when handling large bookings.
Limited options for customizing travel reports and dashboards.
Could connect more smoothly with internal scheduling, finance, and HR systems.
More options for filtering or sorting travel and event data would help.
Automated alerts could be more flexible for different user roles.
Likelihood to Recommend
Routespring is well suited for planning corporate events with multiple attendees, managing bulk travel bookings for staff or guests, coordinating partner visits, and keeping travel approvals, confirmations, and budgets organized in one platform. It is less appropriate for small, ad-hoc trips for a single employee, where the platform may feel heavier than needed, and for complex integrations with custom internal systems, which are not fully supported yet. It works best for team travel and large-scale event management.
We cover travel costs for the presenters and rare disease patients spread out across the U.S. and Europe who attend our annual conference. In the past, we've implemented the usual "submit your receipt for reimbursement" method for travel costs. But as we've grown, this has become difficult to track and implement. We were looking for a one-stop-shop where attendees could book their flights, and we could pay for them automatically, eliminating that reimbursement step. We tried a few different platforms and finally found Routespring after another agency we thought was the answer dragged out our account setup process for almost two months. Anup and his team quickly solved our problem within a day, getting our account set up and functional right away, and were even able to tweak a few features on the backend to meet our particular needs. Many of our guests are not tech savvy, and Routespring's response time to those who needed help booking through the platform was phenomenal. We were able to quickly book everyone who needed a flight to the conference this year on their preferred airline, and the total for all ticket prices still came in under our planned budget.
Pros
Customer service
Cost management
Traveler tracking
Cons
It's hard to tell where to go to book a flight right after you create an account.
It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.
Likelihood to Recommend
Routespring is definitely well suited for companies looking to keep track of all of their employee travel in one place, set a cap on spending for flights, provide reports when needed on travel costs and eliminate the need for employees to collect multiple receipts to turn in for travel reimbursement at the end of a trip. It is a simple platform to use once you get the hang of it, which really doesn't take that long if you are even mildly tech-savvy. As a non-profit with guests who were booking travel to our annual conference from all over the world, we did run into a few things that didn't quite fit (ex: couples booking together have to choose their spouse under the "employees" tab, and we had to make certain we had every single email address domain name our guests were using entered on the backend, so they were able to book with that email address). But these were small details and not deal breakers for us using the platform.
We have a huge team of field sales and merchandising teams who have to visit various retail stores across the country. Due to the nature of business, our travel cost directly impacts our cost of goods sold. For that reason we need better visibility and controls in our travel spend. Routespring does an excellent job in doing just that. With Routespring, we can control travel cost with appropriate budget controls, and approval process. Plus, the centralized payments for all of our company travel makes it very convenient for our field teams to travel worry-free.
Pros
User-friendly approval process
Centralized payments for all travel
Excellent & very responsive customer service and account management
Flexible budget controls
Cons
Reports
Likelihood to Recommend
Routespring has worked great for us for following reasons:
We prefer not to have our employees pay for travel to avoid the reimbursement process as much as possible. Routespring's ability to configure centralized payments and extensive prepaid inventory helps us achieve that.
We need closely control our travel spend as it directly impacts our cost of goods. The ease of configuring budget controls at multiple levels help us manage the costs almost effortlessly.
Above all, Routespring has an excellent team of support people. Our team is super happy with their professional approach and responsiveness. We have never had any issue.
On the admin side as well, I have always had a great experience in getting things done with the help of their account management team. We have been able to make changes and process updates on very short-timelines. They have competitive rates and they always maintain consistent communication on how to bring costs down.