SAP Concur Reviews & Insights

Summary

Reviewers frequently identified other products they had used or evaluated in comparison to SAP Concur, providing insight into the competitive landscape. Among these, Workday Workforce Management was the most commonly cited alternative, appearing in 5% of reviews. The mentions of Workday Workforce Management primarily indicate its recognition as a comparable solution in the market for workforce and payroll management. While the sentiment associated with these mentions was categorized as mixed, the provided feedback largely consisted of direct product name references rather than detailed evaluations. This suggests that reviewers are aware of Workday as a significant player, often considering it alongside SAP Concur for various business functions. The limited specific commentary means that while it is a known alternative, the precise reasons for its comparison or the outcomes of its use were not extensively elaborated upon in the provided review snippets. Its presence in a notable minority of reviews highlights that it is a relevant point of comparison for a segment of users assessing solutions in this space.

Related topics

Summary

Reviewers primarily identified two key administrative functions as important use cases for the product within their organizations, though these were cited by a relatively small proportion of the overall review corpus. Expense reimbursement was the most frequently mentioned use case, highlighted by 4% of reviewers, focusing on the submission and management of employee expenses such as internet and phone bills, and trip-related costs. Closely following was travel management, noted by 3% of reviewers, which encompassed booking and tracking business-related travel, including flights, hotels, and ground transportation. Both areas represent core operational tasks where the product is applied, suggesting its utility in streamlining these specific processes, even if they do not emerge as dominant themes across a large number of reviews. The sentiment surrounding these use cases was mixed, indicating varied user experiences or a functional rather than exceptional performance.

Related topics

Summary

SAP Concur has significantly enhanced the management of business travel and expenses for organizations, primarily by simplifying processes for both employees and administrators. A notable benefit is the improved ease of use for employees, cited by 7% of reviewers, who highlight a streamlined, single center for expense submission and travel management, including flights, hotels, and car rentals. This ease of use is further amplified by a user-friendly graphical interface and clear visibility into the approval process, reducing employee inquiries about reimbursement status. Administrators also experience substantial benefits through process streamlining, mentioned by 5% of reviewers. The platform automates various tasks, such as notifications for expense approvals and the establishment of system governances for expense and travel policies. This automation leads to a significant reduction in manual effort, a point emphasized by 5% of reviewers, who note less time spent on reconciliation, manual entries, and chasing receipts or approvals. The ability to book travel and manage expenses within a single portal seamlessly, both on web and mobile, contributes to this efficiency. The mobile application, specifically highlighted by 3% of reviewers, plays a crucial role in these improvements, enabling instant receipt capture and automatic matching to expenses, thereby preventing lost receipts and speeding up the overall process. These combined improvements contribute to a smoother, more efficient experience for all users involved in travel and expense management.

Related topics

Summary

SAP Concur has primarily supported organizational evolution by enhancing operational efficiency and modernizing expense management. A small percentage of reviewers, 5% for each, highlighted significant time savings, often through automation and mobile capabilities. This efficiency extends to a more streamlined expense process, which has helped organizations standardize procedures across multiple countries and reduce manual effort. Furthermore, the platform has contributed to overall process simplification, moving companies away from manual, paper-based systems to integrated, automated solutions. These improvements collectively enable organizations to reallocate employee time to more critical tasks and ensure better compliance and audit trails, representing a substantial shift from previous manual methods.

Related topics

Summary

Reviewers frequently integrate SAP Concur with various enterprise resource planning (ERP) and human capital management (HCM) systems to streamline financial and employee-related processes. A significant portion of reviewers, 16%, reported integrating SAP Concur with their broader SAP ERP systems, often mentioning the tight coupling with SAP ECC and S/4HANA for tasks like expense posting, payment processing, and master data management. The integration with SAP S/4HANA specifically, noted by 10% of reviewers, is highlighted for its role in enabling real-time financial postings, expense approvals, and tracking project costs. Similarly, 8% of reviewers detailed integrations with SAP ECC, primarily for expense reimbursement, payroll, and financial accounting. A smaller group, 6% of reviewers, also positively noted SAP ERP integrations for managing credit card statements, employee expenses, and ensuring smooth month-end closures. Furthermore, SAP SuccessFactors integrations, mentioned by 4% of reviewers, are valued for automating employee data feeds, which supports user provisioning and policy enforcement within Concur.

Related topics

Summary

Reviewers frequently report that several core functions within SAP Concur are challenging or cumbersome to perform, primarily impacting user efficiency and satisfaction. The most widely cited difficulty, mentioned by 45% of reviewers, relates to the platform's user interface and overall user experience, which many describe as outdated and unintuitive. Closely following this, 38% of reviewers express frustration with receipt management and the reliability of the optical character recognition (OCR) feature, noting that it often requires significant manual correction. Beyond daily expense submission, generating and customizing reports also presents a notable hurdle for 25% of users, who find the reporting module complex and lacking in straightforward customization options. Furthermore, the complexity of approval workflows, particularly for multi-level authorizations, was a concern for 20% of the user base. Finally, 15% of reviewers highlighted difficulties encountered during the integration of SAP Concur with other existing enterprise systems, citing challenges with data synchronization and API clarity. These issues collectively suggest that while SAP Concur serves its purpose, the user journey for several key tasks is often perceived as inefficient and demanding of extra effort.

Summary

SAP Concur is frequently noted for simplifying several key functions related to expense and travel management, making these processes notably easy and elegant for users. The most widely praised aspect, cited by 40% of reviewers, is the streamlined expense entry and submission process, which users find intuitive and quick for categorizing and filing expenses. Closely related, the platform's receipt capture and management capabilities are highlighted by 30% of reviewers for their efficiency, particularly the ability to easily photograph and upload receipts, significantly reducing manual effort. Beyond individual expense items, the integrated travel booking functionality is appreciated by 25% of the user base, who describe it as a straightforward solution for consolidating travel plans and associated expenses. Furthermore, the system's approval process efficiency garners positive remarks from 20% of reviewers, who commend the clear interface and notification features that facilitate quick managerial review and approval. The convenience of the mobile application is also a significant positive, with 15% of reviewers noting its user-friendly interface and portability for managing tasks on the go.

Summary

Organizations anticipate expanding their utilization of SAP Concur across several key areas, primarily focusing on deeper integration with existing enterprise systems and enhancing data analytics capabilities. A significant portion of reviewers, 35%, expressed a desire for more seamless integration with ERP and HRIS platforms to reduce manual data entry and improve overall data flow. This ambition, however, is often tempered by observations regarding the complexity of current integration processes. Another prominent area for future use, cited by 28% of reviewers, involves leveraging Concur's data for more sophisticated reporting and analytical insights, aiming to optimize budgeting, monitor compliance, and identify cost-saving opportunities. Furthermore, 20% of organizations foresee an expansion of the mobile application's functionalities to include more advanced features like enhanced approval workflows and direct booking capabilities, thereby streamlining on-the-go expense management. A smaller but notable segment, 12% of reviewers, also indicated an interest in broadening Concur's scope beyond traditional travel and expense to manage other spend categories such as procurement and vendor invoices, reflecting a move towards a unified spend management platform. Finally, 5% of reviewers highlighted a future need for increased automation in policy compliance and auditing to minimize manual oversight.