TrustRadius Insights for SAP Concur are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Seamless Integration: Users have praised the tool for its seamless integration of online booking functionality, making it easy to book travel accommodations and manage expenses efficiently. The convenience of booking flights, hotels, and other travel arrangements in one place has been highlighted as a key benefit by reviewers.
Expense Management Efficiency: Reviewers appreciate the tool's efficient expense management capabilities, including smooth expense report submission and receipt data storage features. Some users have mentioned how these features have helped them reduce unnecessary travel expenses and streamline the overall reporting process.
Notification Alerts: The notification alerts feature has been well-received by users for providing timely updates and reminders related to travel and expense tasks. Many users find these alerts helpful in staying on top of their travel plans and ensuring the timely submission of expense reports.
Used for travel and expense mgmt., flights, and hotels. We used it for many teams across the organization and across many operating companies. It allows us to streamline and make our travel needs more efficient. It could be a little easier on the mobile phone. But I am generally happy with it. We will continue to leverage SAP Concur.
Pros
Finds flights easily.
Finds hotels easily.
Sorts easily.
Cons
AI based on rewards/loyalty points.
AI based on preferences.
Better notifications.
Likelihood to Recommend
Well-suited: Finding quick flights and hotels. Room for improvement: preferences.
VU
Verified User
C-Level Executive in Information Technology (1001-5000 employees)
We are using it for a wide range of services and business cases. Our primary focus is on travel, booking airfare, hotels, and rental cars, and ensuring that everything falls within the agreed-upon service and expense tiers. We also use it for employee expense management, vendor tracking, and payment processing.
Pros
Booking travel.
Tracking expenses.
Tracking reimbursements.
Cons
The UI is dated.
The integrations can be flaky.
Support costs are nuts.
Likelihood to Recommend
Cost savings can be lost due to support.
VU
Verified User
Contributor in Information Technology (201-500 employees)