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SAP CPQ

Score8 out of 10

31 Reviews and Ratings

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What is SAP CPQ?

SAP CPQ (replacing the former CallidusCloud CPQ solution) has been built to be independent of any CRM. The vendor says that this makes their solution more flexible. The vendor also says their solution provides businesses the flexibility to customize and enhance the solution without the constraints of CRM code. Pricing and product catalog changes can also be made by the users without having to rely on a CRM administrator.

Categories & Use Cases

Media

Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.
Screenshot of CPQ Configurator - guides users through configuration, indicating when a valid configuration is met, and showing commissions in real-time.
Screenshot of CPQ Margin Health Indicator - sliding scale to make pricing easy while protecting margins.
Screenshot of CPQ and Salesforce integration is seamless. Users never need to leave Salesforce to create a quote.

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Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.

SAP CPQ Key Features

Learn about the best (and worst!) features SAP CPQ has to offer, as determined by TrustRadius' reviewers.
Based on 31 ratings of SAP CPQ's features
View all SAP CPQ features

Top Performing Features

  • Attachments to quotes

    PDFs, contracts, videos, etc can be attached to quotes and/or proposals.

    Category average: 8.9

  • Quote sharing/sending

    Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.

    Category average: 8.9

  • Price adjustment

    Sales users can adjust or override prices, based on coupons, discounts, markups, etc.

    Category average: 8.8

Areas for Improvement

  • CPQ-CRM integration

    Integrates to the company’s CRM to update the customer record.

    Category average: 8.9

  • Pricing rules

    Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

    Category average: 8.5

  • Guided selling/Sales portal

    Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

    Category average: 8.6

Who Buys & Uses SAP CPQ

SAP CPQ Reviews

What users are saying about SAP CPQ.
View all SAP CPQ reviews

Pros

  • Streamlines complex product configuration and pricing
  • Accelerates accurate quote and proposal generation
  • Reduces errors in contracts and pricing

Cons

  • Complex and time-consuming initial implementation
  • User interface perceived as outdated and cumbersome
  • Requires significant and comprehensive user training

Easy to use and Saves time on quotes

Incentivized
Verified User
Technician in Information Technology (201-500 employees)

Use Cases and Deployment Scope

We Use SAP CPQ to handle pricing create quoted and manage approvals in one place. It connects well with our SAP systems SO everything stays updated automatically. we used emails and spreadsheets which was slow and caused mistakes Now everything is inside one system so it is faster and more accurate.

Pros

  • Create quotes fast and with fewer mistakes
  • Handles complex pricing rules easily
  • keep data in sync with SAP systems
  • Reduce email and manual work

Cons

  • Setup is complex and takes time
  • Training is needed for bot users and admins
  • Hard for new users to understand at first

Return on Investment

  • Approvals happen faster no more endless email back and forth
  • sales deals close quicker because the process is faster
  • Team are more productive since they spend less time doing manual work

Usability

Alternatives Considered

Oracle CPQ

Other Software Used

SAP S/4HANA for EHS environment management, SAP Commerce Cloud

CPQ is good

Incentivized
Verified User
Employee in Manufacturing (1001-5000 employees)

Use Cases and Deployment Scope

we have complexity logic in SAP ERP to calculate the price so when we send the request from eCom then not getting response on time (Session is expiring due to long time) so we implement the logic in CPQ.

Pros

  • Pricing
  • Config

Cons

  • We are using DPA to extract the data from ERP so better to have a direct connection from CPQ to ERP.

Return on Investment

  • It's another product. If it is part of ERP then great so that we don't have to go to multiple tools.
  • Separate licence and bit expensive.

Usability

My First and Long Lasting Impression of SAP CPQ

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

in our organization for after sales service, customer need spare parts, consumables, Accessories and order those based on requirements from webstore. We store all these material info in the SAP CPQ. by using, the process of Configuration, prices and changing according to the region, delivery cost and discount coupon were become easy.

Pros

  • easier to manage prices and configuration of items based on various identifiers
  • easier to give discount related coupons and eligiiblity
  • centralized pricing system and rules setup
  • easier to Integrate with other SAP tools

Cons

  • UI was very old
  • Initial setup was difficult
  • customization needs extensive technical knowledge

Return on Investment

  • without SAP CPQ, pricing and quoting we did it by custom coding which is very difficult to manage and difficult to understand, but with SAP CPQ things become very easy
  • we are able to control the discount and get new customer able to verify customer discount code easily
  • with this SAP CPQ, we are able to verify and approve only the right discount

Usability

Other Software Used

CDC Software

Robust complex product management

Verified User
Director in Professional Services (501-1000 employees)

Use Cases and Deployment Scope

We use SAP CPQ to manage complex products and bundles, helping end users manage the onboarding and upselling process in a manageable and consistent way. Before SAP CPQ this was a highly fragmented and prone to errors process, which led to customer frustration as well as reprocessing efforts for agents

Pros

  • Product bundling
  • Integration with ISU/ other SAP verticals
  • Advanced and highly customized offer creation

Cons

  • Ease of initial setup
  • License cost
  • Out of the box AI assistance

Return on Investment

  • Reduced efforts on error handling
  • Reduced revenue leakage through incorrect product combinations
  • Improved customer satisfaction
  • Improved agent satisfaction

Usability

Other Software Used

SAP Analytics Cloud, SAP Service Cloud, SAP Sales Cloud

SAP CPQ.

Incentivized
Verified User
Team Lead in Manufacturing (10,001+ employees)

Use Cases and Deployment Scope

Businesses used to use Excel for CPQ, but after SAP CPQ, it's so easy to create a quote with all the entitlements and pricing.

Pros

  • Configuration
  • Pricing
  • Quote

Cons

  • Performance.

Return on Investment

  • Ease of day to day transactions.

Usability

Alternatives Considered

Excel Formulator

SAP CPQ Alternatives

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