TrustRadius: an HG Insights company

SAP CPQ

Score7.8 out of 10

35 Reviews and Ratings

What is SAP CPQ?

SAP CPQ (replacing the former CallidusCloud CPQ solution) has been built to be independent of any CRM. The vendor says that this makes their solution more flexible. The vendor also says their solution provides businesses the flexibility to customize and enhance the solution without the constraints of CRM code. Pricing and product catalog changes can also be made by the users without having to rely on a CRM administrator.

Categories & Use Cases

Media

Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.
Screenshot of CPQ Configurator - guides users through configuration, indicating when a valid configuration is met, and showing commissions in real-time.
Screenshot of CPQ Margin Health Indicator - sliding scale to make pricing easy while protecting margins.
Screenshot of CPQ and Salesforce integration is seamless. Users never need to leave Salesforce to create a quote.

1 / 4

Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.

SAP CPQ Key Features

Learn about the best (and worst!) features SAP CPQ has to offer, as determined by TrustRadius' reviewers.
Based on 35 ratings of SAP CPQ's features
View all SAP CPQ features

Top Performing Features

  • Quote sharing/sending

    Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.

    Category average: 8.9

  • Product configuration

    Allows users to configure products and services by selecting bundles, constraints, options, preferences, etc.

    Category average: 9.2

  • Configuration options

    Supports a robust, comprehensive level of detail around configuration options, including product features, services, quantity, etc. Options take into account availability and compatibility of selections.

    Category average: 9.1

Areas for Improvement

  • CPQ-CRM integration

    Integrates to the company’s CRM to update the customer record.

    Category average: 8.9

  • Pricing rules

    Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

    Category average: 8.4

  • Guided selling/Sales portal

    Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

    Category average: 8.6

Who Buys & Uses SAP CPQ

SAP CPQ Reviews

What users are saying about SAP CPQ.
View all SAP CPQ reviews

Pros

  • Simplifies complex pricing and product configuration management
  • Streamlines order entry and proposal generation
  • Integrates effectively with other SAP systems (CRM, ERP)

Cons

  • Initial setup process is complex with a steep learning curve
  • User interface is perceived as outdated and cumbersome
  • Training and support resources are considered insufficient

A good toolbut not yet fully developed

Incentivized
Petra Keller
Managing Director in Finance and Accounting at Kern AG (11-50 employees)

Use Cases and Deployment Scope

We use SAP CPQ to automate and streamline the entire sales process for complex products and services, from configuration to the final quote. Problems are usually related to performance, complex data structures, or integration into the system landscape.

Pros

  • quick quote generation
  • scalability
  • Shorter sales cycles

Cons

  • Ability for multiple people to work on a single dataset
  • Lack of master data integration

Return on Investment

  • SAP CPQ has a direct, measurable impact on our core strategic business objectives within the company
  • Increasing profitability
  • Automated approval workflows

Usability

Alternatives Considered

Lucanet

Other Software Used

Lucanet, Absolute VPN, Chrometa

SAP CPQ- The ultimate Config variant tool for Enterprise.

Incentivized
Verified User
Partner in Information Technology (51-200 employees)

Use Cases and Deployment Scope

Quotation for non-simple products, such as complex assemblies like a computer unit.

Pros

  • Quotations for complex products.
  • Integration with SAP ERP.
  • Integration with SAP sales cloud.

Cons

  • Quotation to contract integration.
  • Opportunity to Quote conversion.
  • Third party Integration.

Return on Investment

  • N/A

Usability

Alternatives Considered

Oracle CPQ

Other Software Used

SAP Sales Cloud, SAP Service Cloud

SAP CPQ your personal pricing manager

Incentivized
Verified User
Engineer in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

We use SAP CPQ In our manufacturing ERP solution, as our product is used by various kinds of manufacturing companies that manufacture, small parts of machineries to To large aircrafts, We provide them with a customisable bill of items or product catalogue view to show to their and customers and help them to Increase engagement and sales.

Pros

  • Provide features to apply various kinds of discounts like flat or percentage to the product catalogue that is generated by it
  • SAP CPQ can be used by individuals who are not subject matter experts because of it easy to use user interface

Cons

  • The input that is to be provided to SAP CPQ has to be in a very specific format. This can be quite challenging if someone wants to integrate it with other systems.
  • Integration with AI features requires more enhancement as compare to other products

Return on Investment

  • Because of increased automation, the business operations of product management team can invest their useful time towards other valuable projects and requirements.
  • Because of the easy to read interfaces generated by SAP CPQ there has been a lot of reduction in customer complaints when compared to manually creating these price management interfaces

Usability

Alternatives Considered

Amazon DocumentDB (with MongoDB compatibility)

Other Software Used

Adobe Brand Intelligence

CPQ is good

Incentivized
Verified User
Employee in Manufacturing (1001-5000 employees)

Use Cases and Deployment Scope

we have complexity logic in SAP ERP to calculate the price so when we send the request from eCom then not getting response on time (Session is expiring due to long time) so we implement the logic in CPQ.

Pros

  • Pricing
  • Config

Cons

  • We are using DPA to extract the data from ERP so better to have a direct connection from CPQ to ERP.

Return on Investment

  • It's another product. If it is part of ERP then great so that we don't have to go to multiple tools.
  • Separate licence and bit expensive.

Usability

SAP CPQ is the best

Incentivized
Tyler McLeanView profile
Account Executive in Marketing at Hibu (51-200 employees)

Use Cases and Deployment Scope

We use SAP CPQ for order entry on sales quotes/proposal.... It has made our order system really easy for sales reps and quick to make proposals etc. Never really any technical difficutlies and definitely one of the best easiest ordering systems we have used

Pros

  • Simple order entry
  • Fast order entry
  • Quick contracts creations and pricings

Cons

  • I think like going in/out of multiple tabs some times with tiered products could be better
  • faster load times for agreements and contracts and buffer circles
  • on demand support

Return on Investment

  • Helped us make a lot of sales easier and quicker
  • More revenue we have made since doing this
  • Only negative is sometimes can be slow or want to attach custom email templates for send outs

Usability

Alternatives Considered

Magnet and powered by CIQ Analytics

Other Software Used

Sales Force Assistant, Fillout

SAP CPQ Alternatives

Products similar to SAP CPQ that may also meet your needs.
View all SAP CPQ alternatives
Oracle CPQ
CompareLearn more
ConnectWise CPQ
CompareLearn more
QuoteWerks
CompareLearn more
IBM Sterling Configure, Price, Quote
CompareLearn more
Conga Advantage CPQ
CompareLearn more
Salesforce Agentforce Revenue Management
CompareLearn more
Sofon Sales Configurator
CompareLearn more