#1 most frequent
United States of America
51.2%235 installations of 459
What is SAP CPQ?
SAP CPQ (replacing the former CallidusCloud CPQ solution) has
been built to be independent of any CRM.
The vendor says that this makes their solution more flexible. The vendor also says their solution provides
businesses the flexibility to customize and enhance the solution without
the constraints of CRM code. Pricing and product catalog changes can also be
made by the users without having to rely on a CRM administrator.
Categories & Use Cases
Media
1 / 4
Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.
Top Performing Features
Attachments to quotes
PDFs, contracts, videos, etc can be attached to quotes and/or proposals.
Category average: 8.9
Quote sharing/sending
Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.
Category average: 8.9
Price adjustment
Sales users can adjust or override prices, based on coupons, discounts, markups, etc.
Category average: 8.8
Areas for Improvement
CPQ-CRM integration
Integrates to the company’s CRM to update the customer record.
Category average: 8.9
Pricing rules
Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.
Category average: 8.5
Guided selling/Sales portal
Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.
Category average: 8.5
Who Buys & Uses SAP CPQ
#2 most frequent
Germany
9.8%45 installations of 459
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.7%26 installations of 459
Pros
- Streamlines complex product configuration and pricing
- Accelerates accurate quote and proposal generation
- Reduces errors in contracts and pricing
Cons
- Complex and time-consuming initial implementation
- User interface perceived as outdated and cumbersome
- Requires significant and comprehensive user training
SAP CPQ is the best
Use Cases and Deployment Scope
We use SAP CPQ for order entry on sales quotes/proposal.... It has made our order system really easy for sales reps and quick to make proposals etc. Never really any technical difficutlies and definitely one of the best easiest ordering systems we have used
Pros
- Simple order entry
- Fast order entry
- Quick contracts creations and pricings
Cons
- I think like going in/out of multiple tabs some times with tiered products could be better
- faster load times for agreements and contracts and buffer circles
- on demand support
Return on Investment
- Helped us make a lot of sales easier and quicker
- More revenue we have made since doing this
- Only negative is sometimes can be slow or want to attach custom email templates for send outs
Usability
Alternatives Considered
Magnet and powered by CIQ Analytics
Other Software Used
Sales Force Assistant, Fillout
SAP CPQ is excellent for complex product config proposals for maximum ROI.
Use Cases and Deployment Scope
SAP CPQ is a unique tool that helped our sales teams offer unique product configurations, pricing structures and proposals that did not s**k. Most software in this space does 1 or 2 things well, this one however was exceptional.
Pros
- Optimized proposal structure
- Gave sales team confidence
- Connected seamlessly to CRM
Cons
- It is a complex solution and could do better on ease of use
- Perhaps give mini explainer tutorials as you begin using it
Return on Investment
- The first client had a huge jump in sales after implemetation
- The second client did well but did not have internal support and closed down
Usability
Other Software Used
Shopify, PayPal Payments Pro, Google Authenticator
Easy to use and Saves time on quotes
Use Cases and Deployment Scope
We Use SAP CPQ to handle pricing create quoted and manage approvals in one place. It connects well with our SAP systems SO everything stays updated automatically. we used emails and spreadsheets which was slow and caused mistakes Now everything is inside one system so it is faster and more accurate.
Pros
- Create quotes fast and with fewer mistakes
- Handles complex pricing rules easily
- keep data in sync with SAP systems
- Reduce email and manual work
Cons
- Setup is complex and takes time
- Training is needed for bot users and admins
- Hard for new users to understand at first
Return on Investment
- Approvals happen faster no more endless email back and forth
- sales deals close quicker because the process is faster
- Team are more productive since they spend less time doing manual work
Usability
Alternatives Considered
Oracle CPQ
Other Software Used
SAP S/4HANA for EHS environment management, SAP Commerce Cloud
CPQ is good
Use Cases and Deployment Scope
we have complexity logic in SAP ERP to calculate the price so when we send the request from eCom then not getting response on time (Session is expiring due to long time) so we implement the logic in CPQ.
Pros
- Pricing
- Config
Cons
- We are using DPA to extract the data from ERP so better to have a direct connection from CPQ to ERP.
Return on Investment
- It's another product. If it is part of ERP then great so that we don't have to go to multiple tools.
- Separate licence and bit expensive.
Usability
My First and Long Lasting Impression of SAP CPQ
Use Cases and Deployment Scope
in our organization for after sales service, customer need spare parts, consumables, Accessories and order those based on requirements from webstore. We store all these material info in the SAP CPQ. by using, the process of Configuration, prices and changing according to the region, delivery cost and discount coupon were become easy.
Pros
- easier to manage prices and configuration of items based on various identifiers
- easier to give discount related coupons and eligiiblity
- centralized pricing system and rules setup
- easier to Integrate with other SAP tools
Cons
- UI was very old
- Initial setup was difficult
- customization needs extensive technical knowledge
Return on Investment
- without SAP CPQ, pricing and quoting we did it by custom coding which is very difficult to manage and difficult to understand, but with SAP CPQ things become very easy
- we are able to control the discount and get new customer able to verify customer discount code easily
- with this SAP CPQ, we are able to verify and approve only the right discount
Usability
Other Software Used
CDC Software
