SAP CPQ

Score7.7 out of 10

27 Reviews and Ratings

What is SAP CPQ?

SAP CPQ (replacing the former CallidusCloud CPQ solution) has been built to be independent of any CRM. The vendor says that this makes their solution more flexible. The vendor also says their solution provides businesses the flexibility to customize and enhance the solution without the constraints of CRM code. Pricing and product catalog changes can also be made by the users without having to rely on a CRM administrator.

Categories & Use Cases

Media

Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.

Screenshot of CPQ Configurator - guides users through configuration, indicating when a valid configuration is met, and showing commissions in real-time.

Screenshot of CPQ Margin Health Indicator - sliding scale to make pricing easy while protecting margins.

Screenshot of CPQ and Salesforce integration is seamless. Users never need to leave Salesforce to create a quote.

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Screenshot of CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.

Attachments to quotes
PDFs, contracts, videos, etc can be attached to quotes and/or proposals.
Category average: 8.9
Quote sharing/sending
Salespeople can share quotes and quote details with customers, via email, a customer portal, a personalized URL, or some other means.
Category average: 8.9
Price adjustment
Sales users can adjust or override prices, based on coupons, discounts, markups, etc.
Category average: 8.9

CPQ-CRM integration
Integrates to the company’s CRM to update the customer record.
Category average: 9
Pricing rules
Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.
Category average: 8.5
Guided selling/Sales portal
Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.
Category average: 8.5

Tyler McLean View profile

Account Executive in Marketing at Hibu (51-200 employees employees)

Use Cases and Deployment Scope

We use SAP CPQ for order entry on sales quotes/proposal.... It has made our order system really easy for sales reps and quick to make proposals etc. Never really any technical difficutlies and definitely one of the best easiest ordering systems we have used

Pros

Simple order entry
Fast order entry
Quick contracts creations and pricings

Cons

I think like going in/out of multiple tabs some times with tiered products could be better
faster load times for agreements and contracts and buffer circles
on demand support

Return on Investment

Helped us make a lot of sales easier and quicker
More revenue we have made since doing this
Only negative is sometimes can be slow or want to attach custom email templates for send outs

Usability

Alternatives Considered

Magnet and powered by CIQ Analytics

Other Software Used

Sales Force Assistant, Fillout

Sam Feuer View profile

Founder & CEO @ MindSmack at MindSmack.com (11-50 employees employees)

Use Cases and Deployment Scope

SAP CPQ is a unique tool that helped our sales teams offer unique product configurations, pricing structures and proposals that did not s**k. Most software in this space does 1 or 2 things well, this one however was exceptional.

Pros

Optimized proposal structure
Gave sales team confidence
Connected seamlessly to CRM

Cons

It is a complex solution and could do better on ease of use
Perhaps give mini explainer tutorials as you begin using it

Return on Investment

The first client had a huge jump in sales after implemetation
The second client did well but did not have internal support and closed down

Usability

Other Software Used

Shopify, PayPal Payments Pro, Google Authenticator

Verified User

Technician in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We Use SAP CPQ to handle pricing create quoted and manage approvals in one place. It connects well with our SAP systems SO everything stays updated automatically. we used emails and spreadsheets which was slow and caused mistakes Now everything is inside one system so it is faster and more accurate.

Pros

Create quotes fast and with fewer mistakes
Handles complex pricing rules easily
keep data in sync with SAP systems
Reduce email and manual work

Cons

Setup is complex and takes time
Training is needed for bot users and admins
Hard for new users to understand at first

Return on Investment

Approvals happen faster no more endless email back and forth
sales deals close quicker because the process is faster
Team are more productive since they spend less time doing manual work

Usability

Alternatives Considered

Oracle CPQ

Other Software Used

SAP S/4HANA for EHS environment management, SAP Commerce Cloud

Verified User

Engineer in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

in our organization for after sales service, customer need spare parts, consumables, Accessories and order those based on requirements from webstore. We store all these material info in the SAP CPQ. by using, the process of Configuration, prices and changing according to the region, delivery cost and discount coupon were become easy.

Pros

easier to manage prices and configuration of items based on various identifiers
easier to give discount related coupons and eligiiblity
centralized pricing system and rules setup
easier to Integrate with other SAP tools

Cons

UI was very old
Initial setup was difficult
customization needs extensive technical knowledge

Return on Investment

without SAP CPQ, pricing and quoting we did it by custom coding which is very difficult to manage and difficult to understand, but with SAP CPQ things become very easy
we are able to control the discount and get new customer able to verify customer discount code easily
with this SAP CPQ, we are able to verify and approve only the right discount

Usability

Other Software Used

CDC Software

Verified User

Employee in Manufacturing (1001-5000 employees employees)

Use Cases and Deployment Scope

we have complexity logic in SAP ERP to calculate the price so when we send the request from eCom then not getting response on time (Session is expiring due to long time) so we implement the logic in CPQ.

Pros

Pricing
Config

Cons

We are using DPA to extract the data from ERP so better to have a direct connection from CPQ to ERP.

Return on Investment

It's another product. If it is part of ERP then great so that we don't have to go to multiple tools.
Separate licence and bit expensive.

SAP CPQ

What is SAP CPQ?

Categories & Use Cases

Media

Key Features

Top Performing Features

Attachments to quotes

Quote sharing/sending

Price adjustment

Areas for Improvement

CPQ-CRM integration

Pricing rules

Guided selling/Sales portal

Reviews

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Other Software Used

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Other Software Used

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