SAP Cloud ERP (SAP S/4HANA Cloud)

Score8.7 out of 10

2,247 Reviews and Ratings

What is SAP Cloud ERP (SAP S/4HANA Cloud)?

SAP Cloud ERP (SAP S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the ability to add capabilities, users, and functionality as business needs evolve. With included implementation tools and preconfigured processes, SAP Cloud ERP helps organizations to go live quickly and confidently while supporting ongoing growth and innovation.

Categories & Use Cases

Media

Screenshot of the Order to Cash Dashboard - For the management of the order-to-cash process more efficiently across revenue streams and business models - including sales of physical and digital goods, services, subscriptions, projects, and bundles.

Screenshot of a Sales Management Overview - Helps ensure sales reps meet their goals with an overview of orders and key sales performance metrics, with status tracking for each order in real time for the early detection of potential issues.

Screenshot of the Purchasing Spend Dashboard - For weighing various aspects of purchasing spend through quick access to clear, complete, and real-time data, with less risk, and without opening different reports and transactions.

Screenshot of Operational Supplier Evaluation - Provides a transparent overview of suppliers. Users can approve the most reliable vendors and get the right mix to serve business needs while reducing risk.

Screenshot of Inventory Management - Provides visibility to manage supply chains, to mitigate risk, avoid unnecessary costs, maximize efficiency, and fulfill customer orders on time.

Screenshot of Inventory Processing - Enables real-time supply chain visibility and provides meaningful metrics, with customizable dashboards and reports that display real-time inventory that track the status of inbound and outbound deliveries.

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Screenshot of the Order to Cash Dashboard - For the management of the order-to-cash process more efficiently across revenue streams and business models - including sales of physical and digital goods, services, subscriptions, projects, and bundles.

Travel & Expense Management
Enter expenses from mobile devices, integrate credit card and travel booking, configure policy enforcement
Category average: 7.2
Billing Management
Access role-based billing work area, perform discrete and recurring billing
Category average: 8
Credit card processing
The software facilitates credit card processing.
Category average: 7.5

Proposal Management
Capture budget, resource, and benefit expectations for proposals
Category average: 7
Issue Detection
Detect and create issues as part of the assessment flow
Category average: 6.9
Remediation and Certification
Create and update remediation plans and certify controls
Category average: 7

Most Frequent Users

Top 3 industries using SAP Cloud ERP (SAP S/4HANA Cloud).

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

21.5%

337 installations of 1,566

“SAP Cloud ERP installed 7-8 months ago we use for all financial processing OTC, RTR, PTP.”
— ERP Specialists, NTT Data (Enterprises)

#2 most frequent

Manufacturing

20.4%

320 installations of 1,566

“Reduced TCO”
— Software Engineer, BE Campbell (Mid-sized Companies)

#3 most frequent

Information

7.4%

116 installations of 1,566

“The use cases consists of AP, AR, Sales Order Processing.”
— Senior Sales Engineer, Tungsten Automation (Enterprises)

Pros

Improved real-time data visibility and reporting capabilities
Robust core ERP functions for finance, procurement, and operations
Scalability to meet growing business demands

Cons

Challenges integrating with non-SAP applications and third-party tools
Complex user interface and steep learning curve for new users
Limited customization and flexibility, especially in the public cloud

Chris Schneider

Solution architect in Information Technology at CDI (5001-10,000 employees)

Use Cases and Deployment Scope

We utilize SAP S4 Public cloud as our primary core ERP for AP/AR, Inventory, GL, and FP&. We have approx 84 scope ID's activated. The system shifted our ERP infrastructure to the cloud for a more scalable solution as our business grows. Along with this shift it brought together our entire operational portfolio into a more unified landscape as we made a similar shift to Success Factors, Ariba, Analytics cloud, and the BTP platform.

Pros

Native integrations between concur, success factors, and ariba.
Automatic updates with SAP managing patch and upgrade deployments.
System uptime is excellent.

Cons

Visibility into the system. From on prem/private SAP systems to public cloud, there is a significant loss in visibility for the customer. While the target appears to be reducing IT costs and shifting management to SAP, it would be great for the customer to have the visibility if they want to dig deeper into their problems. Examples being integrating cost centers from S4 to ECP, as a customer we cannot see further than the replication monitor but SAP had deeper insights into what was going wrong with idoc visibility. Additionally with work force integration, as a customer we cannot release systme locks on user profiles when there are failed integrations.
GL account creation and changing becoming a transportable item is absolutely abysmal and possibly the worst design choice ever made by SAP. This has created a massive hardship for the business and in a world of automation created a ton of integration failures because of locks that get introduced into GL accounts in prod while changes are being transported across a 3 tier stack.
Cross company functionality needs work. With public cloud we can no longer work around cross company limitations as on prem systems could. We operate a very common scenario of centralized payments and cross company invoices. A single corporate disbursement account issues payments on behalf of all sub company codes, and the set up for this is barely functional and creates hardship and manual work in other areas, like processing bank statements. Cross company PO's are flat out not possible.

Return on Investment

Improved the integration of data between all aspects of our business. We not integrate all document types from Ariba to our ERP, more tightly connected between ERP and HXM, as well as improved automation in the communication between systems.

Usability

Alternatives Considered

SAP Business Technology Platform, SAP Concur, ADP Global Payroll, SAP Ariba and SAP Analytics Cloud

Other Software Used

SAP Business Technology Platform, SAP Integration Suite, SAP Ariba, SAP Concur

Clayton Burton

CFO Chief Financial Officer in Finance and Accounting at Venom Iron Doors (11-50 employees)

Use Cases and Deployment Scope

Well, I use SAP Cloud ERP (SAP S/4HANA Cloud) to run my entire construction accounting and finance in one cloud system. Project cost control, progress billing and procure-to-pay are among the very many tasks that I perform with SAP Cloud ERP (SAP S/4HANA Cloud) as a CFO in a construction company.

Pros

Streamlining cash flow and liquidity via bank integration.
Real-time job costing across every live construction project.
Subcontractors and supplier management is another great aspect of SAP Cloud ERP (SAP S/4HANA Cloud).

Cons

It was a bit complex to customize all the features during the first three months - I can’t complain a lot because we partnered with external service providers last year.

Return on Investment

Three-way matching and spend visibility through SAP Cloud ERP cut duplicate payments and revenue leakage which reduces losses.
Improving cash conversions through faster invoicing and smarter timing of accounts payable is another positive impact.
Finally, automating manual tasks such as reporting and invoice processing improves productivity.

Usability

Alternatives Considered

Acumatica and Sage Intacct

Other Software Used

Xero, Oracle Analytics

Adam Stansell

Business process owner in Customer Service at Dodge Industrial (1001-5000 employees)

Use Cases and Deployment Scope

The S/4HANA Cloud enables our organization to use one ERP across sales, manufacturing, planning and FI. We have a talented team of ABAP developers who are able to use SAP's tools to make our business go!

Pros

Manages large amounts of master data
Presents our data through datasphere
Allows for flexibility

Cons

Some of the required fields for master data aren't formatted in an easy way to use
The whole BP transaction instead of VD stinks
Please simplify configuration where I don't have to make entries in multiple places to accomplish changes.

Return on Investment

It's been great

Usability

Other Software Used

Configit Ace

Lucy M.

Bookkeeper in Finance and Accounting at ANMOL JEWELLERS (11-50 employees)

Use Cases and Deployment Scope

You get exactly what you paid for, with Flexibility to extend and customize to suit our exact needs for our business.Great for managing inventory, purchases, sales, and Profit and loss statements.

Pros

Inventory Control.
Purchase and sales management.
Reliable for profit and loss statements.

Cons

Flexible enough to meet all our business needs. So far, we haven't had any problems with it.

Return on Investment

Real-time data access for faster decision making.
Income and balance sheet statements.
Inventory tracking and control.

Usability

Alternatives Considered

Odoo

Other Software Used

Odoo

Ashish Katyayan

CEO in Corporate at KATBOTZ LLC (11-50 employees)

Use Cases and Deployment Scope

I am a consultant for SAP and run my organization, KATBOTZ LLC.

Pros

FICO
Supply chain management and integration to FICO.
Trusted Analytics.

Cons

AI
Machine learning
Middleware

Return on Investment

Robust and trustworthy system.

Usability

Alternatives Considered

Zoho Books

Other Software Used

Zoho Books

NetSuite ERP

Microsoft Dynamics 365

Workday Financial Management

Oracle Fusion Cloud ERP

SAP Cloud ERP (SAP S/4HANA Cloud)

What is SAP Cloud ERP (SAP S/4HANA Cloud)?

Categories & Use Cases

Media