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SentiOne

Score6.5 out of 10

7 Reviews and Ratings

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What is SentiOne?

SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool. Automate is a chatbot creation and deployment platform.

Categories & Use Cases

Videos

Screenshots

Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.
Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.
Screenshot of Manage every channel from one tool and assign incoming requests to various teams.
Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.
Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.
Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.

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Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android
Supported CountriesAustria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Lithuania, Latvia, Mexico, Norway, Poland, Portugal, Spain, Switzerland, Romania, Russia, Ukraine, United Kingdom, United States, Sweden, Serbia, Slovakia.
Supported LanguagesEnglish, Spanish, Polish, Dutch, Czech, Romanian, Estonian, Hungarian, Lithuanian, Latvian, Bosnian, Austrian, Russian, Ukrainian, Croatioan, Danish, Finish, Greek, Norwegian, Serbian, Slovenian, Bulgarian, German, Swedish, Slovak.

FAQs

What are SentiOne's top competitors?
Hootsuite, Brandwatch, and Mention are common alternatives for SentiOne.