Shiftboard Reviews & Insights

Score6.6 out of 10

7 Reviews and Ratings

Community insights

TrustRadius Insights for Shiftboard are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Many users have praised Shiftboard for its user-friendly interface and straightforward navigation. They find the software easy to learn and appreciate how it allows them to manage all staff in one place, reducing the need for manual profile maintenance.

Convenience of Mobile App: The convenience of using the Shiftboard app on mobile devices has been highly appreciated by users. They enjoy being able to pick up shifts from anywhere and find it helpful for remote work, allowing them to conveniently access their schedule.

Ability to Manage Schedules: Users value Shiftboard's ability to effectively manage schedules. They appreciate features such as shift application and approval, shift trading among employees, instant updates on available work, and the ease of searching for shifts. This functionality allows users to easily handle scheduling tasks and reduce discrepancies or confusion in managing their workforce.

Shiftboard Reviews

4 Reviews

It serves its purpose

Rating: 5 out of 10

Incentivized

March 11, 2020

Use Cases and Deployment Scope

Shiftboard is a scheduling tool for all customer service reps.

Pros

It shows the user exactly what time a meeting starts and ends.
It shows the user exactly what time a break starts and ends.
Searchable by group.

Cons

The whole layout is hard to look at. You need a graphic designer to give it a makeover.
Unable to see title or description of meeting or break until clicking into it.
Not very user friendly. You have to learn how to use it through instruction.

Likelihood to Recommend

It works for its purpose but it needs a lot of work before I would recommend it to anyone.

Keysha Chapman

Fit Expert in Customer Service at ThirdLove (51-200 employees)

Vetted Review

3 years of experience

View profile

Review from a Customer Experience Trainer

Rating: 8 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

Shiftboard is used across the entire Customer Experience department. The business problem that it addresses is that it is yet another tab that an agent has to keep open throughout their workday.

To make a better agent experience, it would be helpful if Shiftboard connected with their Google Calendar. This way our agents could receive reminders of upcoming breaks, lunches, meetings or any other scheduled times within their Shiftboard. It can also be hard to read when looking for specific times. I use this tool frequently to see what agents are scheduled for which channel support at what times and when their breaks are. It's difficult to have to highlight over a timeline to see when the break is, and it would be easier to highlight the timeline and see the entire scheduled.

Pros

It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
It's very clear what channel they are scheduled for the day as it listed on the top of that event.

Cons

Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
It's difficult to get to your specific schedule.
The overview of schedules within one week is also very difficult to read.

Likelihood to Recommend

It's a great intro into a workforce management tool, but our use of it is basically as a calendar without it being linked to our actual calendars. It's just another tab that we have to keep open throughout our workday. It's great that we're able to see everyone who is working at what time and what channel of support, but I believe that there are visual aids that can be added to it to make everything much easier to read and more user-friendly.

Rachel Blankenship

CX Trainer in Customer Service at ThirdLove (201-500 employees)

Vetted Review

2 years of experience

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Scheduling Software Good for Some Industries, not for Others

Rating: 6 out of 10

Incentivized

January 31, 2019

Use Cases and Deployment Scope

Currently, Shiftboard is being used for personnel scheduling of the two major departments at my TV Network. The broadcast operations and production team each consist of several hundred employees, full time and part time, who are scheduled on a variety of projects and shows throughout each day.

Pros

Mobile accessibility
Cloud-based software
Compliant with all necessary information security standards

Cons

No drag/drop interface for scheduling
Not highly customizable for a specific type of business/business needs
Needs more view options for users
Cannot adjust/edit shifts quickly (too many clicks/forms to accomplish)

Likelihood to Recommend

Shiftboard is very well suited for service industries—restaurants, hospitality, etc. In those workplaces, Shiftboard should have enough ability for customization, and its mobile accessibility should be advantageous. For TV and other production environments, particularly those with frequent schedule changes, Shiftboard does not work as well, as it requires too many clicks to change a schedule.

Verified User

Manager (1001-5000 employees)

Vetted Review

6 years of experience

Shiftboard provides a simple scheduling solution.

Rating: 9 out of 10

Incentivized

September 28, 2018

Use Cases and Deployment Scope

Shiftboard is being used across a majority of our organization. Our organization uses it for scheduling staff across 60 sites. It allows us to ensure staffing minimums are met while keeping allowing staffing managers to communicate and increase the efficiency of our staff utilization. With this tool, our scheduling manager can see the schedule at all of our sites from one remote location.

Pros

Ease of use.
Customization.
Mobile application.

Cons

The ability to print a month view of the schedule would be a great benefit.
The signup list is a great feature, but there are too many steps to make it easy to use.
The bulk add and delete process works well, but tends to be confusing for users.

Likelihood to Recommend

Shiftboard allows staff to see their schedule and bid on overtime shifts that are available. This function is very powerful and helps our organization greatly. Our centralized scheduling manager is able to see every schedule in our organization. With this information, the scheduler can see which programs need help and is able to assist. This functionality has increased efficiency and saved us in overtime costs.

Jared Hammond

Technology Development Manager at Living Resources Corporation (51-200 employees)

Vetted Review

2 years of experience

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Review from a Customer Experience Trainer

Rating: 8 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

Pros

It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
It's very clear what channel they are scheduled for the day as it listed on the top of that event.

Cons

Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
It's difficult to get to your specific schedule.
The overview of schedules within one week is also very difficult to read.

Likelihood to Recommend

Rachel Blankenship

CX Trainer in Customer Service at ThirdLove (201-500 employees)

Vetted Review

2 years of experience

View profile