It serves its purpose
March 11, 2020

It serves its purpose

Keysha Chapman | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Shiftboard

Shiftboard is a scheduling tool for all customer service reps.
  • It shows the user exactly what time a meeting starts and ends.
  • It shows the user exactly what time a break starts and ends.
  • Searchable by group.
  • The whole layout is hard to look at. You need a graphic designer to give it a makeover.
  • Unable to see title or description of meeting or break until clicking into it.
  • Not very user friendly. You have to learn how to use it through instruction.
I never sought out Shiftboard support.

Do you think Shiftboard delivers good value for the price?

Not sure

Are you happy with Shiftboard's feature set?

Yes

Did Shiftboard live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Shiftboard go as expected?

I wasn't involved with the implementation phase

Would you buy Shiftboard again?

No

It works for its purpose but it needs a lot of work before I would recommend it to anyone.