It serves its purpose
Shiftboard is a scheduling tool for all customer service reps.
Shiftboard
Shiftboard
Starting at $45 up to 35 employees
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Pricing
View all pricingLite
$45 per month
Cloud
up to 35 employees
Standard
$120 per month
Cloud
up to 70 employees
Plus
$276 per month
Cloud
up to 125 employees
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.shiftboard.com/online…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Shiftboard?
Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types.
The vendor says their user-friendly iPhone and Android apps help employees easily access their schedules anywhere. Additionally, the vendor says the are responsible for scheduling over half a million employees around the globe.
Shiftboard Features
- Supported: Scheduling: Post shifts to a fully accessible calendar one at-a-time or in bulk, letting workers confirm shifts in real-time and allowing them to moves schedules amongst themselves.
- Supported: Communication: Enjoy easy communication across your team or organization by leveraging email and SMS messaging, shift confirmations and online message boards.
- Supported: Availability: Optimize your scheduling by letting employees proactively set their own availability and leverage auto-scheduling functionality to adjust to schedule openings.
- Supported: Easy team communication via SMS, emails and app notifications
- Supported: Recruiting & Workforce Management: Manage your worker database, credentialing system and recruiting efforts in one central place.
Shiftboard Screenshots
Shiftboard Video
Shiftboard Competitors
- Planday
- When I Work
- ShiftPlanning (obsolete)
Shiftboard Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 40% |
Shiftboard Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | English |
Comparisons
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Frequently Asked Questions
What are Shiftboard's top competitors?
Planday and When I Work are common alternatives for Shiftboard.
What is Shiftboard's best feature?
Reviewers rate Support Rating highest, with a score of 2.1.
Who uses Shiftboard?
The most common users of Shiftboard are from Mid-sized Companies (51-1,000 employees) and the Consumer Services industry.
Reviews and Ratings
(6)
Reviews
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March 11, 2020
It serves its purpose
Shiftboard is a scheduling tool for all customer service reps.
- It shows the user exactly what time a meeting starts and ends.
- It shows the user exactly what time a break starts and ends.
- Searchable by group.
- The whole layout is hard to look at. You need a graphic designer to give it a makeover.
- Unable to see title or description of meeting or break until clicking into it.
- Not very user friendly. You have to learn how to use it through instruction.
February 21, 2020
Review from a Customer Experience Trainer
Shiftboard is used across the entire Customer Experience department. The business problem that it addresses is that it is yet another tab that an agent has to keep open throughout their workday.
To make a better agent experience, it would be helpful if Shiftboard connected with their Google Calendar. This way our agents could receive reminders of upcoming breaks, lunches, meetings or any other scheduled times within their Shiftboard. It can also be hard to read when looking for specific times. I use this tool frequently to see what agents are scheduled for which channel support at what times and when their breaks are. It's difficult to have to highlight over a timeline to see when the break is, and it would be easier to highlight the timeline and see the entire scheduled.
To make a better agent experience, it would be helpful if Shiftboard connected with their Google Calendar. This way our agents could receive reminders of upcoming breaks, lunches, meetings or any other scheduled times within their Shiftboard. It can also be hard to read when looking for specific times. I use this tool frequently to see what agents are scheduled for which channel support at what times and when their breaks are. It's difficult to have to highlight over a timeline to see when the break is, and it would be easier to highlight the timeline and see the entire scheduled.
- It provides a good visual for those who are visual interpreters. This way there are able to see a timeline of their day and what portions of it are 'green' meaning they will be on live support.
- It's very clear what channel they are scheduled for the day as it listed on the top of that event.
- Shiftboard can be difficult to navigate, and when an agent bookmarks the tool it stays on their schedule for that specific date, often causing confusion. For example, mine is stuck on January 27th, 2017.
- It's difficult to get to your specific schedule.
- The overview of schedules within one week is also very difficult to read.
January 31, 2019
Scheduling Software Good for Some Industries, not for Others
Currently, Shiftboard is being used for personnel scheduling of the two major departments at my TV Network. The broadcast operations and production team each consist of several hundred employees, full time and part time, who are scheduled on a variety of projects and shows throughout each day.
- Mobile accessibility
- Cloud-based software
- Compliant with all necessary information security standards
- No drag/drop interface for scheduling
- Not highly customizable for a specific type of business/business needs
- Needs more view options for users
- Cannot adjust/edit shifts quickly (too many clicks/forms to accomplish)
September 28, 2018
Shiftboard provides a simple scheduling solution.
Shiftboard is being used across a majority of our organization. Our organization uses it for scheduling staff across 60 sites. It allows us to ensure staffing minimums are met while keeping allowing staffing managers to communicate and increase the efficiency of our staff utilization. With this tool, our scheduling manager can see the schedule at all of our sites from one remote location.
- Ease of use.
- Customization.
- Mobile application.
- The ability to print a month view of the schedule would be a great benefit.
- The signup list is a great feature, but there are too many steps to make it easy to use.
- The bulk add and delete process works well, but tends to be confusing for users.