Sitecore Send Reviews & Insights

Score8.7 out of 10

25 Reviews and Ratings

Community insights

TrustRadius Insights for Sitecore Send are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Visually Appealing Subscription Forms and Landing Pages: Several users have praised Moosend for its visually appealing subscription forms and landing pages. They feel that these design elements make it easy to attract and engage subscribers, enhancing the overall effectiveness of their email marketing campaigns.

In-Depth Statistics and Analysis: Many reviewers appreciate the in-depth statistics and analysis provided by Moosend. This feature helps them track their business development and generate ideas for email marketing campaigns. By having access to comprehensive data, they are able to make informed decisions and optimize their strategies for better results.

Prompt and Helpful Chat Support: Users have found Moosend’s chat support to be prompt and helpful. Whenever they encounter any issues or have questions, they can rely on the support team to provide quick assistance. This responsive customer service allows users to resolve problems efficiently, ensuring a smooth user experience with the software.

Sitecore Send Reviews

10 Reviews

CMS with robust features

Rating: 8 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

Sitecore Send can be leveraged by businesses to deliver personalized digital experiences to their customers. It combines content management, digital marketing, and e-commerce capabilities into a single platform. This allows businesses to manage their website content, automate marketing campaigns, and track customer behavior across different channels.

Pros

content management
ecommerce management
marketing

Cons

Price
customer support
onboarding

Likelihood to Recommend

Sitecore Send is a solid platform, earning an 8 out of 10. It's a good platform overall, but it does come with its share of problems.

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

3 years of experience

User Friendly Email Marketing with Sitecore Send

Rating: 10 out of 10

March 13, 2025

Use Cases and Deployment Scope

Sitecore Send is mainly used in organization for personalized email marketing and to enhance customer engagement. Business Problems Addressed: Targeted Marketing, Performance Tracking, Integrates easily with other products.

Pros

email marketing automation
audience segmentation
Integrates easily with Sitecore XM Cloud & Other Tools

Cons

If a contact import have a high suppression rate (eg: bounces, unsubscribes, invalid emails), the entire import may fail without clear reason.

Likelihood to Recommend

User friendly email builder makes it easy to create visually appealing emails without coding.

Verified User

Employee in Research & Development (201-500 employees)

Vetted Review

1 year of experience

Track, profit, and create for an ultimate experience

Rating: 9 out of 10

Incentivized

June 15, 2021

Use Cases and Deployment Scope

Moosend is an excellent application. We have been using this application for years to automate our email marketing and we found it an awesome tool to respond to our email--terrific to control and create the random solutions for all developmental processes. This application manages all production details with billing and purchasing. Moreover, atomize the custom emails and helps to promote and track the business activities on social forums.

Pros

Moosend is the best application to trace the business development and to create ideas through email marketing
This tool is helpful in the atomization of developments on a certain level
It promotes business opportunities in the market with innovation and ideas

Cons

People can’t understand its features because of its versatility
There should be strong networking across the system to get its unlimited benefits

Likelihood to Recommend

UI presented by this application is not only unique but also important to implement for further creation. Hence a proven and tested application for tracing the developments at all places to check the capability of the developmental process. It’s a powerful email marketing tool and helps to maintain the client’s relationship with full support.

Jaxon adam

Customer Service Assistant in Customer Service at Capita (10,001+ employees)

Vetted Review

2 years of experience

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We deserve this hassle-free email marketing platform

Rating: 8 out of 10

Incentivized

June 12, 2021

Use Cases and Deployment Scope

Moosend is used to facilitate the creation and management of email marketing campaigns so that we send the right content to the right people and at the same time automate workflow leading to elevated ROI. We are able to design and customize stunning email newsletters that look beautiful on any device.

Pros

Powerful real-time analytics.
Sending transactional emails.
Scheduling campaigns and adding countdown timers to emails.
Adding images and videos to newsletters.

Cons

If you have more than 1000 subscribers you will be required to upgrade to the Pro plan.
Free plan users have limited customer support.

Likelihood to Recommend

Moosend has industry-leading features and budget friendly plans suitable for budget-minded businesses. It enables businesses to execute marketing campaigns successfully and has robust workflow automation. I recommend their Pro plan to any marketing professional out there because of how it helps to strategically handle all marketing needs by boosting the level of automation.

Daniel Cooper

Digital Marketing Specialist in Marketing at Sysco (10,001+ employees)

Vetted Review

1 year of experience

View profile

Good Bang for Buck for All-Around Email Marketing Software

Rating: 9 out of 10

Incentivized

June 6, 2021

Use Cases and Deployment Scope

We use Moosend on our email marketing team, which belongs to the demand generation department. It is not used across the whole organization, though many employees in marketing are fairly familiar with it. We decided to start using it once we hit the mid/enterprise level, as our prior automation solution simply didn't have the functionality that we required.

Pros

Automation
Contact lists
Analytics

Cons

UI
Prospecting
Notifications

Likelihood to Recommend

Moosend is particularly well suited for email blasts tailored towards a general audience of likely buyers. However, we find that it is less useful in situations where we are targeting specific segments of our audience, or specific verticals.

Nathan Richardson

SEO Analyst in Marketing at BambooHR (501-1000 employees)

Vetted Review

5 years of experience

View profile

Easy to use and affordable

Rating: 9 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

Moosend is currently being used by the marketing department of my organization. We were looking for a new software and wanted something budget friendly. Moosend came highly recommended. We specifically use this for our email newsletters every week. We are able to quickly and efficiently send out emails to our targeted audience using this software.

Pros

Price
Email marketing
Targeting audience

Cons

More options for tiers of pricing
More customization
Easier interface

Likelihood to Recommend

Moosend is great if you are sending out email newsletters regularly or looking for an affordable software to automate that process for you and really home in on your target audience and demographic. Additionally, if you need help with performance reports of the emails, Moosend is a great tool for that as it does that all for you!

Cassidy Ebert

Account Associate in Sales at The Walt Disney Company (501-1000 employees)

Vetted Review

1 year of experience

View profile

Great email marketing platform at the most competitive price I could find

Rating: 10 out of 10

March 12, 2021

Use Cases and Deployment Scope

We used to host our mail servers at IBM Cloud but after an outage at their Dallas Data center, where our servers were hosted, our mail routines did not work any more.

As a publisher, we needed to find a quick, easy, reliable and affordable solution. After comparing Moosend with all competitors, we bought the service and have used it for one week as back up. We are very happy users, the platform is easy to use and, most importantly, the email delivery was very fast.

Support is responsive but be aware only available during UK working hours.

Fully recommend the platform. Beat our expectations and offers - according to my research - the best value for money.

Pros

Best pricing I could find
Fast email delivery
Modern and easy to use user interface

Cons

Support hours seem limited to UK working hours

Likelihood to Recommend

Reliable and easy email platform.

Less appropriate if you have to add attachments such as PDFs to your emails.

Matthias Knab

Founder in Corporate at Opalesque Global Services LLC (1-10 employees)

Vetted Review

Super service for the online store

Rating: 10 out of 10

Incentivized

February 5, 2020

Use Cases and Deployment Scope

We use Moosend for an online store on the platform Woocommerce. Full integration: Cart Abandonment, Weather-based Recommendations, Super Templates, Advanced Tracking, and so on. It's a pleasure to use - once set up, and everything works.

Pros

Low cost compared to other services.
Full integration with eCommerce platforms.

Cons

The interface design needs to be more modern.
Templates need to be more modern (stylistics).

Likelihood to Recommend

Moosend is perfect for all solutions and given the fact that a lot of new native integrations have appeared lately - in general, a super service. Moosend is ideal for eCommerce, SaaS, and blog owners.

Vitali Kosyrau

CEO (Chief Executive Officer) in Corporate at Belcert BY LLC (1-10 employees)

Vetted Review

1 year of experience

A decent option, but not my first choice

Rating: 6 out of 10

Incentivized

January 25, 2020

Use Cases and Deployment Scope

Moosend is used by the marketing department to send email marketing campaigns to clients and prospects.

Pros

Custom template formatting via drag and drop.
Payment per email sent, as opposed to per subscriber.

Cons

User interface/ease of use
Template management

Likelihood to Recommend

Moosend is a decent and affordable option for a company that needs to pay based on the number of emails sent as opposed to the total number of subscribers. Our company has a very large number of subscribers, but we segment heavily, so only a portion of our list receives each campaign we send, making this payment set up a more economical option for us.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

1 year of experience

I've got no beef with MooSend

Rating: 10 out of 10

November 26, 2018

Use Cases and Deployment Scope

We use Moosend for all our B2C company email marketing.

Pros

Easy to use interface
Quick and helpful support team
Simple to import data

Cons

Would like a more personalised sign up form

Likelihood to Recommend

I have recently migrated my email marketing campaigns over to Moosend and found throughout my trial the system to work very well. The interface is simple to understand and any queries I have had have been quickly answered by the team there. I am looking forward to a long relationship with them.

Darren Gilchrist

Marketing and IT Manager in Marketing at Daish's Holidays (201-500 employees)

Vetted Review

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