More Than Just A Reference Management Workflow Tool!
Use Cases and Deployment Scope
We use SlapFive Customer Marketing Software as as our Customer Reference Management platform. We also use their remote video capture & publication system to gather customer & employee insights to share both internally and externally. SlapFive Customer Marketing Software helps us stay organized in the recruitment of new customer advocates, and the request process by which anyone at our organization may request a customer's support on a variety of advocacy activities.
Pros
- Capture detailed and well organized customer perspectives in video format
- Customer support is fantastic
- Self-administration to make updates
- Request workflow system
Cons
- Integration with Salesforce is tricky
Likelihood to Recommend
SlapFive Customer Marketing Software is great if you have a large customer base but only a small team to manage all the requests from sales, marketing, product, etc. I also love their approach/methodology to capture, tag and publish customer video content as short clips, which can be meta tagged by different qualities to mix-match how they're published and maximize their value for our organization. Their UI does need some improvement, as our customer's use cases are quite complex and so we rely on more than simple filters to determine whether or not they would be a good match for a particular request. The SlapFive Customer Marketing Software team is always listening to our requests for improvement however, and I anticipate this complaint won't be valid for much longer. :-)
