More Than Just A Reference Management Workflow Tool!
Use Cases and Deployment Scope
We use SlapFive Customer Marketing Software as as our Customer Reference Management platform. We also use their remote video capture & publication system to gather customer & employee insights to share both internally and externally. SlapFive Customer Marketing Software helps us stay organized in the recruitment of new customer advocates, and the request process by which anyone at our organization may request a customer's support on a variety of advocacy activities.
Pros
- Capture detailed and well organized customer perspectives in video format
- Customer support is fantastic
- Self-administration to make updates
- Request workflow system
Cons
- Integration with Salesforce is tricky
Return on Investment
- More customer advocates
- Deeper knowledge of their use case
- Better customer content on our website
Alternatives Considered
RO Innovation
