TrustRadius: an HG Insights company

SmartCustomer

Score7.7 out of 10

11 Reviews and Ratings

What is SmartCustomer?

Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.

Positive feedback establishes the organization's credibility.

Use Cases and Deployment Scope

Sitejabber is a great tool to leverage social evidence, increase web traffic, and increase corporate revenue. Sitejabber helps us improve our online presence by increasing customer loyalty and retention, building trust, and sharing on social networks like Facebook, Twitter, and Instagram. Sitejabber helps by integrating reviews into marketing content and social media efforts to improve our reputation. Provide options that encourage common sense in communicating with our consumers by responding to their reviews, whether in public or private, to provide a more personalized experience and increase customer retention and loyalty.

Pros

  • By providing a specific link, we practice collecting reviews automatically.
  • It allows us to get leads from Google by getting reviews.

Cons

  • I would like Sitejabber to extend the capabilities of the free version, it currently has several limits.

Most Important Features

  • Sitejabber is a tool that builds trust and loyalty. It allows us to identify and connect with our customers to build commitment requirements such as loyalty and honesty.

Return on Investment

  • By collecting free reviews for business, Sitejabber makes it easy to establish customer trust.
  • With an SEO optimized review page, Sitejabber is helpful for Google traffic and leads.
  • We use social proof to increase traffic and revenue, as well as customer loyalty and retention.
  • Buying reviews makes it easy to get leads from Google.
  • Increased traffic, sales, and customer experience management are benefits.

Alternatives Considered

GrowSurf and NextBee

Other Software Used

NextBee, GrowSurf, Advocately

Find reviews for most of the sites and avoid online scams.

Use Cases and Deployment Scope

I buy a lot of stuff online, and Sitejabber is a perfect extension for me to look at the site's ratings to avoid online scams and fake e-commerce stores. Using Sitejabber with chrome extension is very easy. Visit the site you want to shop and click on the extension; this gives all the ratings and details of the website to avoid scams. You can also ask questions about the website, and the community can help with the answers.

Pros

  • Gives reviews.
  • Answers questions.
  • Gives you details of the website.

Cons

  • Need reviews for more SaaS products.

Most Important Features

  • Asking questions regarding site.
  • Getting contact details of the website.

Return on Investment

  • Saves us from spending money on scam websites.
  • Helps us making a buy decision based on the reviews.

Alternatives Considered

TrustRadius for Buyers, Capterra and Trustpilot

Other Software Used

Capterra, Trustpilot, TrustRadius for Buyers

Platform has provided us with great value

Use Cases and Deployment Scope

We use Sitejabber to find out legit businesses we are dealing with online, as in the past we have faced some issues with businesses turning out to be scamming businesses. We have read all the reviews of businesses and decided if we wanted to deal with other ones. It has helped us a lot in making decisions.

Pros

  • Showing us reviews about the companies.
  • Helping us decide if we want to work with those businesses.
  • Finding out work ethics and CSR of the business provided by other reviewers.

Cons

  • It has slow customer services.
  • Too many ads on reviews pages.
  • Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.

Most Important Features

  • Getting reviews for our business - Fixing our weaknesses.
  • We have resolved problems that were faced by customers which have helped us in many ways.

Return on Investment

  • Helped our business to overcome issues faced by customers which have increased conversion rate.
  • The reviews has helped us fix the UX issues on our website.
  • Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues.

Alternatives Considered

Trustpilot

Other Software Used

Trustpilot, HubSpot CRM, Culture Amp

Happy we worked with Sitejabber

Use Cases and Deployment Scope

We use Sitejabber to manage customer reviews and customer feedback for our online retail marketplace. We have been very happy with their service. The last year has been pretty difficult on our business so we had to downgrade for the time being but I would recommend Sitejabber to any business needing help managing customer feedback.

Pros

  • Customer reviews.
  • Customer complaints.
  • Customer feedback.

Cons

  • Pricing.
  • Access to features.

Most Important Features

  • Receiving customer reviews.

Return on Investment

  • Positive ROI.