Platform has provided us with great value
February 23, 2022
Platform has provided us with great value
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sitejabber
We use Sitejabber to find out legit businesses we are dealing with online, as in the past we have faced some issues with businesses turning out to be scamming businesses. We have read all the reviews of businesses and decided if we wanted to deal with other ones. It has helped us a lot in making decisions.
- Showing us reviews about the companies.
- Helping us decide if we want to work with those businesses.
- Finding out work ethics and CSR of the business provided by other reviewers.
- It has slow customer services.
- Too many ads on reviews pages.
- Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.
- Getting reviews for our business - Fixing our weaknesses.
- We have resolved problems that were faced by customers which have helped us in many ways.
- Helped our business to overcome issues faced by customers which have increased conversion rate.
- The reviews has helped us fix the UX issues on our website.
- Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues.
Sitejabber has provided us with many benefits and resulted in us with great customer service, handling any issues faced by customers, and competing with real businesses. Whereas Trustpilot, we believe there were many reviews left by scammers for businesses that were not legit.
Do you think Sitejabber delivers good value for the price?
Yes
Are you happy with Sitejabber's feature set?
Yes
Did Sitejabber live up to sales and marketing promises?
Yes
Did implementation of Sitejabber go as expected?
Yes
Would you buy Sitejabber again?
Yes