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Smartling Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Smartling are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Smartling has been widely praised by users for its convenience and efficiency in translating content from English to multiple languages. With support for around 27 languages, users appreciate the platform's ability to streamline the translation process and provide transparency throughout. One of the key highlights of Smartling is its machine learning and glossary capabilities, which allow users to leverage existing translations, saving both time and effort. Furthermore, the software offers a range of features such as a Chrome Plugin and APIs that enable seamless upload and download of translations. Users have also found value in Smartling's powerful visualization capabilities, particularly in layout for websites. The software has been effective in maintaining the original context in French translations, making the review/edit process less time-consuming. Additionally, Smartling solves efficiency problems by simplifying the process of sharing translations with coworkers through a single link instead of multiple documents and visuals. The extensive suite of APIs and connectors offered by Smartling has allowed companies like Lyft to achieve innovation and quick turnaround times in their localization efforts. By creating a centralized translation hub for internal clients, Smartling drives operational efficiency and helps businesses save time by transitioning from manual processes to its automated solution. Overall, Smartling solves old translation workflow problems, such as tracking, updating, and maintaining context, making the process faster, easier, and more user-friendly for businesses across various industries.

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Reviews

4 Reviews

Love Smartling- no one should do UI translation inhouse anymore!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Smartling to translate the UI of 2 web apps (100s of pages combined) into 8 different languages. This feature helps our customers internationalize their virtual events and webinars and cater to a non-English speaking audience. Implementing Smartling was a key part of our move into enterprises that would typically have a global audience and need localization features.

Pros

  • Supports a super broad range of languages.
  • Strong onboarding and implementation support.
  • Has multiple options to navigate around all types of implementation nuances.

Cons

  • The proxy solution could be easier to implement.

Likelihood to Recommend

Smartling is well suited for SaaS applications looking to get into international markets and those that care about the accessibility of their platform for non-English speaking users. Doing something like this inhouse would be a nightmare and no company should invest time in it Smartling implementation would not be worth the time if the apps have a smaller surface area overall and are not expected to be translated into more than 2 languages

PS
Palash Soni
Co-Founder and CEO in Product Management at Goldcast (51-200 employees)
Vetted Review
Smartling
1 year of experience
View profile

Smartling saves us tons of time and resources

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Smartling to translate our prospect-facing website. We cover five languages on our site but do not have the development resources to manage five separate websites and keep them synced and updated, so we need Smartling to generate localized versions of our main site. Everything having to do with web translation goes through Smartling, putting everything in one location that is easy to use and access. It saves us from having to do five times as much work and risking inconsistencies.

Pros

  • Excellent customer support reps that are available for any and all questions.
  • Detailed interface that allows you to control pretty much everything yourself.
  • Comprehensive help center containing articles and videos.

Cons

  • Some functionality locations are not intuitive and it can be hard to find what you need.
  • It's a complex product that requires some training or lots of practice.

Likelihood to Recommend

Smartling is great for a company or team that doesn't have the resources to translate multiple properties in-house. It automates the process and makes it much more manageable. If you have a large website that is managed by one local team and not a global team, Smartling is for you.

VU
Verified User
Employee in Marketing (1001-5000 employees)
Vetted Review
Smartling
4 years of experience

Quickly and easily translate your websites, apps and business documents with Smartling

Rating: 10 out of 10

Use Cases and Deployment Scope

We are a translation and localisation company that uses Smartling for most of our website, app and business document translations. Smartling helps us to manage the translation process with an easy to use and intuitve interface, reporting tools and notification features.

Pros

  • Website translation without the need to build separate websites for additional locales
  • Translation of Indesign Documents (ingests text only) without having extract text - simply upload an idml file and download the translated idml file

Cons

  • We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

Likelihood to Recommend

Smartling is ideal for customers looking for a long-term localisation solution that will help them manage large amounts of translations and/or regular updates.

AJ
Anja Jones
Managing Director at Anja Jones Translation (1-10 employees)
Vetted Review
Reseller
Smartling
4 years of experience

The innovative and cutting edge technology revolutionizes the translation process!

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Smartling product to provide quality translations for customers. Users include our project managers, external and internal translation resources. Both our clients and translation resources benefit from Smartling's in-context translation capabilities, a dramatic decrease in project management time and costs, and synergy with the agile development process.

Pros

  • Smartling team is always customer services driven, and provides timely support to their translation partners, which creates the loyalty that everyone loves to use their tool.

Cons

  • Perhaps a global replacement feature for the translation management system (TMS)?

Likelihood to Recommend

Here are some scenarios that Smartling tool is best suited for: The client uses Adobe CQ, Drupal, Hybris, Magento, Sitecore

CMS. Client has in-house or in-country reviewers. Client has unrealistic turnaround time to launch their localized

website. Client's staff is stretched way too thin. Client has complained about translation quality due to [it being] out of context.

VU
Verified User
Director in Professional Services (51-200 employees)
Vetted Review
Smartling
1 year of experience