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Smartly.io Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Smartly.io are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use Platform: Users find Smartly's platform easy to use and appreciate the personalized support offered by the company. The intuitive user interface allows users to create multiple campaigns easily, making running Facebook campaigns at scale more manageable.

24-hour Support: Users highly value the 24-hour support provided by Smartly. They praise the helpfulness and reliability of the customer support team, noting that their cases are solved promptly. The availability of hundreds of specialists online through the support chat is considered a standout feature.

Time-saving Automation: Users appreciate Smartly's automation options as they save time and facilitate many tasks. The platform's automation capabilities, such as automated ads campaigns, substantially lower implementation times and save valuable time in daily work. While there are still areas for further automation improvement, users find these features very good and a significant time-saver.

Reviews

2 Reviews

Powerful tool to replace Facebook Business Manager to leverage your visual advertising

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Smartly.io was used in the digital advertising department in a digital marketing agency. As the agency, we could have a lot of our clients using the platform. The pricing of the platform depends on the money spent via the platform. We were usually suggesting the platform to the brands who are visually appealing (such as travel agencies, e-commerce) and could leverage their appearance on Facebook advertising even more. Only clients who saw the value of the platform were paying part of the commission. However, the specialists of the agency wanted to have all the clients on the platform as it is much more comfortable to launch campaigns via Smartly.io interface than Facebook business manager.

Pros

  • Easy to use. You can copy, paste, duplicate and delete campaigns in few clicks which then was not a thing on Facebook business manager.
  • Great templates for visuals, which is the biggest advantage of Smartly.io.
  • Outstanding customer support. Replies in 5min and usually works until the issue is solved. If it cannot be solved by the first person, the next person takes part in.

Cons

  • Pricing is not attractive to smaller agencies. The base minimum was 1k per month, then 2.5k per month and it grew up to 5k per month. It means that agencies will have to choose service of competitors as Smartly.io is not affordable for everyone. It becomes a premium business.

Likelihood to Recommend

It is the best for visually appealing brands, basically, any hedonic goods to advertise. Best if you have a lot of visuals to represent your business and want to leverage your presence on given platforms. You can easily turn images into videos or have dynamic attributes for your remarketing campaign.

As the pricing is not attractive for smaller clients, it is the best to be either a big brand to use the platform on your own or a big agency to use smartly.io features as your competitive advantage.

Vetted Review
Smartly.io
2 years of experience

Excellent tool for content optimization, impeccable customer service

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Smartly is being used by our paid/organic social team to streamline A/B testing and optimize content.

Pros

  • A/B testing
  • Automated boosting
  • Content optimization
  • Customer care

Cons

  • The system is sometimes unstable and buggy
  • UI improvements: the interface can be confusing at times

Likelihood to Recommend

Organic social teams interested in constant optimization and content learnings.

Vetted Review
Smartly.io
1 year of experience