TrustRadius Insights for SMS.to are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Setup and Integration: Several users have found the software easy to set up and integrate with their business process. They appreciate the seamless onboarding experience, which allows them to quickly start using the software without any hassle.
Flexible Notifications: Many reviewers like that the software can send notifications of orders or other events triggered from schedulers of other software. This feature enables them to stay updated in real-time and streamline their workflow efficiently.
User-Friendly Interface: The overall layout of the website has been praised by a number of users, who find it neat and well-designed by a UX expert. They appreciate how the graphics and design take into consideration key aspects required for a business.
We have been using SMS.to when it comes to communicating with our customers. The software makes it easy to send automated messages and also send notifications. Besides great communication with our clients, we as well use SMS.to as a marketing tool where we send targeted messages to promote our products. One reason we choose SMS.to is [that] it's affordable and not easy to block messages sent and therefore we are sure all outbound messages will get to the intended recipients.
Pros
to is very affordable.
Easy integration with other third parties.
Supports both inbound and outbound messages.
It's easy to schedule messages.
Sending targeted messages is easy.
Timely delivery is a plus.
Cons
While there is a room for integration, these integrations are not easy.
Likelihood to Recommend
SMS.to is a must-have tool for employee engagement and communication. It also serves as a great marketing software.
When it comes to customer engagements, we trust SMS.to. It offers the best features and makes it easy to send notifications to customers through their phones. The software also serves as a marketing solution since besides sending important notifications, we can as well send marketing and promotional messages. What I like most is the ability to send emails in bulk. It saves time and money.
Pros
Bulk messaging.
Easy to send notifications to customers.
With SMS.to, it is easy to market our business thanks to the ability to send promotional messages.
It's easy to use and affordable.
Cons
I have experienced no problems.
Likelihood to Recommend
SMS.to is a great software for customer engagement and marketing. It is therefore ideal for virtually all businesses.
I use SMS.to to send automated messages to my customers for various reasons, but mostly just as notification mails.
Pros
Outbound Messages
Inbound Messages
SMS API
Cons
Inbound SMSs not yet available in my country
API Intergration, it is a bit complicated and i had to get a developer to help me understand it all
Likelihood to Recommend
SMS.to has been a great client communication platform for me so far. Personally, I use it purely for notification messaging and I haven't experienced any issues with the messaging yet. The only downside for me is the fact that inbound messages are not yet available in my locale. If this can be sorted out it would become of even more value to me as I am having to receive the inbound message on another number which is a bit of an inconvenience at times.
We use SMS.to in BUSSI as one of our channels to make SMS maketing campaign with our users. SMS is a communication channel with your users that is direct and hard to be block that's why we still use it even though if we have other channels as email, push notifications, customer service channels, social media, etc. and we use SMS only when we want to do very specific campaigns with certain segment of users or when we want to be sure that the users receives the message. We specially use SMS.to because is one of the cheapest platforms for sending SMS out there and because it charge you per message not per user, this is important when you have a giant number of users because you don't want to be charged every month per user but only for messages that you actually sent.
Pros
They have one of the lowest prices per SMS that I have seen out there.
They charge per SMS delivered so it's ideal when sending SMS when your company has a large number of users.
Since is possible to integrate with third party aplications through zapier it's possible to make complex automations like sending a series of SMS when a user just sign up for the first time.
You can pay with Paypal, sometimes plataforms only let you pay with gateways as stripe which may fail and can damage your marketing plan so honestly this was a feature that pushed us to make the buying decision.
Cons
For some reason once the campaign is sent it doesn't start to send SMS right away it may take 30min to a couple of hours. It doesn't matter is your campaign is not urgent or emergency.
You have to upload your contact list for the specific campaign It seems that you can't just copy and paste the numbers for quick campaigns.
Even if the UX is undertandable, there is room for improvement.
Likelihood to Recommend
SMS.to is ideal when you have a large number of users and you need to be charged by SMS delivered not by number of users. Let's put an example other solutions out there wanted us to pay user or contact which is illogican for a product that has more than 100K users because it doesn't matter if you send no message or you send 10 messages they will charge you per contact in the other hand solutions as SMS.to they will charge per SMS delivered which makes really economic the scenario specially if you only send to specific segments of contacts by making use of contact lists. A least appropiate scenario is when you need to send emergency/urgent SMS because for some resaon the SMS in this platform will be sent after 20-30 minutes even an hour I ignore why it happens but that's why we always try to schedule our campaigns and be sure they are generic marketing messages. For emergency/urgent SMS is recommended to use another platform.
