TrustRadius Insights for SparkPost (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive and Easy to Use: Users find SparkPost intuitive and easy to use, with a clean, simple, and easy-to-navigate user interface. Several users have praised the clarity of instructions and explanations for all features. Some users felt that SparkPost's user-friendly design made it effortless to understand and follow.
Reliable and Scalable: Users appreciate that SparkPost is built on AWS, ensuring reliability and scalability. The well-built API allows for easy integration and distribution of emails. Users value the ability to maintain email templates in source control and send transactional emails using raw data. Many reviewers have stated their satisfaction with SparkPost's reliable performance and seamless scalability.
Convenient Setup: Once set up, there is little to do, making SparkPost convenient for users. Several users find the pricing reasonable, appreciating the generous free plan that offers 100,000 emails per month. The community and customer support provided by SparkPost are highly regarded by users as helpful resources when needed. A significant number of users find the setup process hassle-free, allowing them to focus on other aspects of their business.
SparkPost is one of the worst services I have used in my career, there is no customer support , no platform orientation when we pay 2850 dollars for their services, they cant even help you how to use their dashboard. really I will not recommend this SparkPost email API to anyone.
waste of money and efforts experienced with SparkPost
Pros
no customer support
no dashboard oreintation
no good services
not kind
Cons
Have to give good services
have to give platform walkthrough
atleast have to recorded walkthrough videos
Likelihood to Recommend
<div>We paid 2850 dollars and they didn't give oreintaion to how to use their dashboard, no customer support and no nothing, and their staff keep on changing frequently.</div><div>
We've connected SparkPost to our web products, so all online subscribers. Site admins, receive emails through SparkPost. It's been used for internal management messages (like database errors, user requests, etc.), but also as the primary way to communicate with the subscribers of our web products. It provided an easy integration experience within our existing web infrastructure (written in primarily Python). It was set up by our department, and we're largely the only ones who send messages through SparkPost, but the entire organization (and hundreds of subscribed users) receive the messages we send.
Pros
Easy integration
Good documentation
(Used to have) great customer service
(Used to have) great pricing options
Cons
A horrifying about-face on pricing after guaranteeing a lifetime rate.
A steep drop in customer care and customer service quality.
Increased prices compared to competitors.
Clumsy email templating system.
Lack of integration with other messaging systems.
Likelihood to Recommend
Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was <b>great</b>. Two years ago, they discontinued their free option but sent the existing users the following message:
"When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers,<b> you are grandfathered into this level of free sending volume</b>."
The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.
VU
Verified User
Director in Research & Development (11-50 employees)
Assessment Generator uses SparkPost as an email delivery service. We use SparkPost to deliver end user results after they take an assessment, as well as notifications to assessment authors that their assessment has been taken. SparkPost allows us to send a larger volume of emails than the SMTP server provided by our hosting service.
Pros
Good Documentation
Developer focused
Supports sub-accounts
Good support
Integrates with Laravel out of the box
Cons
When I first implemented SparkPost, I did not take advantage of the sub-account feature, and my account was suspended on New Year's Eve. It took two days until I could speak with a support representative to get my account re-activated. I am now using sub-accounts to alleviate the underlying problem, but I was disappointed that my account was suspended by an automated system with no notice.
Likelihood to Recommend
SparkPost is great for automated sending of transactional emails. It appears to be designed for developers—it does not allow the creation and sending of emails from within the SparkPost user interface. If you're building a software system that needs to send emails, SparkPost is a great choice, but it is not a CRM.
It is currently used for all of our outward facing emails. We are currently in the process of expanding it out to other teams in order to be used for better tracking and insight into the inbox. It has helped us with deliverability issues as well as making sure that we are fully aware of how we are doing.
Pros
Status of deliverabilty
Open and Click Tracking
Customer Service
Cons
Manual replaying of events
N/A
Likelihood to Recommend
Great for users looking for seamless integration and solid deliverability.
We had to write an application where we need to send emails to the end users and then track if there were issues with the email delivery. So we decided to use SparkPost to handle this requirement.
Pros
When you don't want to spent time writing your own code to send emails from your apps
When you're looking for a product which provides all that you need regarding email features to make it part of your software
When you want to use a product which includes templates that can be re-used instead of writing your own and all the required effort to do that
Cons
I really like SparkPost, it was really useful to achieve our goals
Likelihood to Recommend
It provides a good API and the documentation is good enough to start working with it, I first played with the REST API and then I included the product as part of our software, what we really like about SparkPost is the provided dashboard where you can check the status of all the emails that you send from the application. Even the free version is awesome since it allows you to send a huge amount of emails which is enough in certain cases.
