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SparkPost (discontinued)

Score2.9 out of 10

16 Reviews and Ratings

What is SparkPost (discontinued)?

SparkPost offered real-time analysis of email delivery and customer engagement as well as personalized email templates. The service has been discontinued.

Categories & Use Cases

Reviews

What users are saying about SparkPost (discontinued).
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Worst Services by SparkPost

Incentivized
Chandra Shekar KaliView profile
Email Marketing Specialist in Social Media at Docplexus (201-500 employees employees)

Use Cases and Deployment Scope

SparkPost is one of the worst services I have used in my career, there is no customer support , no platform orientation when we pay 2850 dollars for their services, they cant even help you how to use their dashboard. really I will not recommend this SparkPost email API to anyone.

waste of money and efforts experienced with SparkPost

Pros

  • no customer support
  • no dashboard oreintation
  • no good services
  • not kind

Cons

  • Have to give good services
  • have to give platform walkthrough
  • atleast have to recorded walkthrough videos

Return on Investment

  • no good reputation of IP's
  • no good email marketing services
  • No good support
  • they are least bothered of their customer

Alternatives Considered

Mailchimp and Twilio SendGrid

Other Software Used

Mailchimp, Twilio SendGrid

Using SparkPost for sending Transactional Emails

Incentivized
Witt SparksView profile
Chief Technical Officer, Software Developer in Information Technology at Assessment Generator (1-10 employees employees)

Pros

  • Good Documentation
  • Developer focused
  • Supports sub-accounts
  • Good support
  • Integrates with Laravel out of the box

Cons

  • When I first implemented SparkPost, I did not take advantage of the sub-account feature, and my account was suspended on New Year's Eve. It took two days until I could speak with a support representative to get my account re-activated. I am now using sub-accounts to alleviate the underlying problem, but I was disappointed that my account was suspended by an automated system with no notice.

Return on Investment

  • As a small business, we appreciate the inexpensive plans that SparkPost offers.
  • SparkPost allows us to fulfill our email needs at low cost.

Alternatives Considered

Mailgun and Amazon Simple Email Service

Other Software Used

Stripe, Zapier, Hotjar

You can trust in SparkPost

Incentivized
Rene EnriquezView profile
Member of the Technical Staff in Information Technology at ioet ltd (11-50 employees employees)

Pros

  • When you don't want to spent time writing your own code to send emails from your apps
  • When you're looking for a product which provides all that you need regarding email features to make it part of your software
  • When you want to use a product which includes templates that can be re-used instead of writing your own and all the required effort to do that

Cons

  • I really like SparkPost, it was really useful to achieve our goals

Return on Investment

  • We used at the first time the free version which worked awesome.
  • We didn't have to spend our time writing all the features that SparkPost has included.
  • The dashboard give us all the information that we need to know regarding the status of the emails that have been sent from the app

Alternatives Considered

gmail and Zimbra

Other Software Used

IntelliJ IDEA, Oracle VM VirtualBox, Workplace by Facebook (Formerly Facebook at Work), Slack, JRebel, Vagrant, Docker, Nginx, Apache Tomcat, Red Hat JBoss BRMS

Sparkpost Engineer Review

Incentivized
Samir ShammaView profile
Software Engineer II in Engineering at CareerBuilder (1001-5000 employees employees)

Pros

  • Status of deliverabilty
  • Open and Click Tracking
  • Customer Service

Cons

  • Manual replaying of events
  • N/A

Return on Investment

  • It has helped us with our IP health and making sure that we avoid spam traps
  • Very high deliverability and automatic retrying once they have the event

Meh. SparkPost is okay, but there are better options for cheaper, and they've become kinda sleazy.

Incentivized
Verified User
Director in Research & Development (11-50 employees employees)

Pros

  • Easy integration
  • Good documentation
  • (Used to have) great customer service
  • (Used to have) great pricing options

Cons

  • A horrifying about-face on pricing after guaranteeing a lifetime rate.
  • A steep drop in customer care and customer service quality.
  • Increased prices compared to competitors.
  • Clumsy email templating system.
  • Lack of integration with other messaging systems.

Return on Investment

  • We chose SparkPost based on a pricing plan and price guarantee that they lied about.
  • It left us stuck with an inferior option that's too deeply integrated into our system to swap out without significant cost.
  • As a result, SparkPost has been a net cost, not a net benefit, to our organization.

Alternatives Considered

Twilio SendGrid Email API and Mailchimp Transactional Email (Mandrill)

Other Software Used

Twilio Programmable SMS, Twilio SendGrid Email API, Heroku Platform