What TrustRadius Research Says
Reviewers express mixed feelings about the pricing and value of Splunk IT Service Intelligence (ITSI). On one hand, many users highlight significant cost savings achieved by transitioning from legacy monitoring tools to this solution, with reports of eliminating substantial licensing fees and reducing manual work through automation. These benefits suggest a favorable return on investment and an overall positive assessment of value.
However, there is a mixed opinion regarding the pricing structure, as some reviewers indicate that it is somewhat high and should ideally be bundled rather than based on the number of employees. Additionally, concerns about the support for third-party tools may impact perceived value for some users.
Despite the operational efficiencies gained, the complexity of the product and its learning curve contribute to this mixed opinion, as users may require additional time and resources to fully utilize its capabilities.
