ITSI provides the value in IT monitoring
June 15, 2022

ITSI provides the value in IT monitoring

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk IT Service Intelligence (ITSI)

ITSI is a competitive tool that helps with highlighting issues and more importantly where the root cause lies. There is not much of a learning curve to get value out of ITSI, especially compared to the competitors out there. Spunks user groups are also a big help for quick responses.
  • Out of the box value
  • Problem identification
  • Root cause analysis
  • Better highlight what you can click on and what is static.
  • Reduce downtime
  • Greater efficiency
  • Reduced noise
  • SolarWinds Network Performance Monitor (npm)
ITSI is so far ahead of solarwinds when it comes to out of the box value and usability.
SolarWinds Network Performance Monitor (npm), Datadog, AlertBot Website Monitoring

Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?

Not sure

Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?


Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?

I wasn't involved with the implementation phase

Would you buy Splunk IT Service Intelligence (ITSI) again?


It can show end-to-end visibility into your infrastructure all in one view. Not having to go to specific and separate devices or logs is invaluable in keeping services flowing (i.e great uptime.) Splunk as a whole can cover all of its infrastructure services security etc and this is just a niche or specific tool in the toolset)