STAMP

STAMP is a Retention Automation platform developed by Stonegate Advisors, LLC. According to the vendor, this solution aims to assist businesses in enhancing customer loyalty and reducing the risk of customer churn. STAMP is designed to cater to a wide range of business sizes, making it suitable for various enterprises. The vendor claims that professionals and industries across the spectrum, including Business-to-Business (B2B) and Business-to-Consumer (B2C) companies, employee retention specialists, not-for-profit organizations, and Chamber of Commerce members, can benefit from the features offered by STAMP.

Key Features

Real-Time Dashboards: According to the vendor, STAMP provides real-time external facing dashboards on each client account, allowing businesses to visualize their performance in meeting the needs of each client. Additionally, account manager dashboards are available to assess the performance of each account manager across their book of business.

STAMP Score: The vendor states that this feature calculates the Net Promoter Score (NPS) and utilizes a proprietary algorithm to determine the STAMP Score, which indicates client loyalty or the risk of loss. It enables systematic collection of unbiased feedback from business customers, providing real-time dashboards on performance and alerting when issues arise.

Multiple Real-Time Dashboards: STAMP produces a dashboard for every client, visualizing company performance in key areas of customer need. The dashboards consist of three parts: Overall Perspectives & Customer Sentiment, Category Scorecard, and Statement Metrics By Category, according to the vendor.

Performance Management Dashboards: The vendor claims that with this feature, businesses can compare each account manager against their peer group to identify leaders, those at parity, or lagging performers. It provides insights on Likelihood to Recommend and Ease of Doing Business scores, alerts, and category performance.

Dashboard Hierarchy: According to the vendor, STAMP allows users to view results on multiple levels, including Individual, Company, Account Manager, and Segment. This feature enables advanced visualization and analytics for deeper analysis.

STAMP Playbooks: The vendor offers playbooks that provide specific actions to be taken based on high importance and low-performance areas identified in the visualization phase. ACT playbooks are available for clients and account managers on alert status, while ADAPT playbooks help address cross-client issues, according to the vendor.