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STAMP has proven to be a valuable tool for users facing departmental changes, as it provides them with timely and tailored feedback. This …
Starting at $3,000 per year
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What is STAMP?
STAMP is a Retention Automation platform developed by Stonegate Advisors, LLC. According to the vendor, this solution aims to assist businesses in enhancing customer loyalty and reducing the risk of customer churn. STAMP is designed to cater to a wide range of business sizes, making it suitable for...
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$3,000
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per year
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Product Details
- About
- Tech Details
What is STAMP?
STAMP is a Retention Automation platform developed by Stonegate Advisors, LLC. According to the vendor, this solution aims to assist businesses in enhancing customer loyalty and reducing the risk of customer churn. STAMP is designed to cater to a wide range of business sizes, making it suitable for various enterprises. The vendor claims that professionals and industries across the spectrum, including Business-to-Business (B2B) and Business-to-Consumer (B2C) companies, employee retention specialists, not-for-profit organizations, and Chamber of Commerce members, can benefit from the features offered by STAMP.
Key Features
Real-Time Dashboards: According to the vendor, STAMP provides real-time external facing dashboards on each client account, allowing businesses to visualize their performance in meeting the needs of each client. Additionally, account manager dashboards are available to assess the performance of each account manager across their book of business.
STAMP Score: The vendor states that this feature calculates the Net Promoter Score (NPS) and utilizes a proprietary algorithm to determine the STAMP Score, which indicates client loyalty or the risk of loss. It enables systematic collection of unbiased feedback from business customers, providing real-time dashboards on performance and alerting when issues arise.
Multiple Real-Time Dashboards: STAMP produces a dashboard for every client, visualizing company performance in key areas of customer need. The dashboards consist of three parts: Overall Perspectives & Customer Sentiment, Category Scorecard, and Statement Metrics By Category, according to the vendor.
Performance Management Dashboards: The vendor claims that with this feature, businesses can compare each account manager against their peer group to identify leaders, those at parity, or lagging performers. It provides insights on Likelihood to Recommend and Ease of Doing Business scores, alerts, and category performance.
Dashboard Hierarchy: According to the vendor, STAMP allows users to view results on multiple levels, including Individual, Company, Account Manager, and Segment. This feature enables advanced visualization and analytics for deeper analysis.
STAMP Playbooks: The vendor offers playbooks that provide specific actions to be taken based on high importance and low-performance areas identified in the visualization phase. ACT playbooks are available for clients and account managers on alert status, while ADAPT playbooks help address cross-client issues, according to the vendor.
STAMP Features
- Supported: 360 Degree Feedback
- Supported: Feedback Management
- Supported: Goal Management
- Supported: Negative Feedback Management
- Supported: Performance Management
- Supported: Pulse Surveys
- Supported: Reporting/Analytics
- Supported: Complaint Monitoring
- Supported: Survey/Poll Management
STAMP Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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STAMP has proven to be a valuable tool for users facing departmental changes, as it provides them with timely and tailored feedback. This enables users to make informed decisions and drive necessary improvements within their organizations. The software streamlines the data collection process by offering pre-defined data points and project timelines, making it easy for users to provide complete survey data. Additionally, the responsiveness of the STAMP team has been appreciated by users, as they have been helpful in addressing queries and ensuring the deliverability of survey emails to the correct addresses.
The ability to extract survey data and present it visually with graphs has provided users with a comprehensive overview of areas in their businesses that need improvement. This empowers them to make informed decisions and drive positive changes. Furthermore, by using STAMP over consecutive years, users are able to track trends and make important business decisions based on insights and data collected over time. The software's emphasis on anonymity encourages clients to provide candid feedback, resulting in more transparent and valuable insights compared to receiving only positive feedback.
STAMP not only helps improve client retention but also enhances customer satisfaction by collecting feedback from clients who were previously hesitant to provide it. This allows users to address concerns and make necessary improvements to retain clients effectively. The software's ability to provide greater access to data enables users to make data-driven decisions and gain insights into customer satisfaction and loyalty. By analyzing both positive and negative customer feedback, users can identify areas of improvement and enhance overall customer satisfaction.
Segmenting reports based on location is another useful feature that STAMP offers, helping users identify regions that require additional support. This assists them in adjusting their hiring strategies accordingly and providing targeted assistance where needed. Additionally, collecting feedback throughout the client lifecycle enables users to gain a better understanding of client experiences across various stages such as sales, onboarding, support, and offboarding. This valuable information helps users make necessary improvements at each touchpoint.
Furthermore, STAMP provides clear and concise assessment reviews directly from clients, empowering users to identify clients at risk of leaving and prioritize efforts to retain them. Lastly, the software aids in ensuring consistent support and communication across different regions by identifying areas that require additional assistance based on customer feedback.
Overall, STAMP proves to be a versatile tool that collects and analyzes valuable feedback, allowing users to make data-driven decisions, enhance customer experiences, and drive necessary improvements within their organizations.
Reporting capabilities: Users have consistently praised the reporting capabilities of STAMP, with many stating that they have found them to be excellent. They appreciate how these capabilities allow them to gain valuable insights into customer feedback and identify areas for improvement in their business operations.
Ease of use: The new data portal in STAMP has been widely praised by users for its ease of use. They have mentioned that it is convenient to navigate and understand survey responders' needs. Additionally, the ability to export results from the data portal has been appreciated as it allows users to easily share and analyze the collected data.
Customization options: Users value the customization options provided by STAMP, which allow them to tailor their views and access a depth of data according to their specific needs. This feature enables users to gain a comprehensive understanding of their accounts' performance and make informed decisions based on the insights obtained from the platform's customizable features.
Limited question types: Some users have expressed that they would like to see more question types available in the assessment, such as forced ranking of answer options, which they feel would be beneficial.
Reporting and dashboard export improvements needed: Several reviewers have mentioned that while the reporting function is being actively improved by Stonegate, they still feel that there is room for improvement in terms of standard reporting and exporting dashboards.
Need for streamlined process for managing questions: Users have mentioned the need for a more efficient and streamlined process to submit questions and keep track of posted questions. They feel that having a centralized system or tool within STAMP would greatly enhance their experience.